Advanced Medical Support Assistant — Outpatient Care Coordinator

US-Department-of-Veterans-Affair; Hopkinsville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

The US Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to assist Veterans with outpatient appointments and to support care coordination within specialty clinics, working closely with the Lead AMSA.

Responsibilities include scheduling, canceling, and rescheduling appointments, entering no-show data, and updating demographics and insurance information at check-in, while coordinating transfers as needed.

Qualifications

• Must be a U.S. citizen (per basic requirements).
• High school diploma or GED required.
• English proficiency in speech and writing.
• No prior experience required.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults.
• Enter no-show information.
• Monitor appointment requests from multiple electronic sources.
• Participate in huddles with clinic staff to determine daily needs.
• Verify and update demographics and insurance information at check-in.
• Coordinate administrative transfers to other facilities or hospitals.
• Determine appointment type based on patient eligibility.

Skills

Scheduling appointments

Interdisciplinary coordination

Medical terminology

Communication with clinicians

Prioritization and organization

Report writing and data presentation

Education

High school diploma or GED

Tools

Computer terminal

Job description

The US Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to assist Veterans with outpatient appointments and to support care coordination within specialty clinics, working closely with the Lead AMSA.

Responsibilities include scheduling, canceling, and rescheduling appointments, entering no-show data, and updating demographics and insurance information at check-in, while coordinating transfers as needed.