Advanced Medical Support Assistant - Clinic Scheduling

US-Department-of-Veterans-Affair; Prestonsburg (KY); On-site; USD 52,000 - 66,000; Full time

Job summary

The U.S. Department of Veterans Affairs Health Administration Service seeks an Advanced Medical Support Assistant (AMSA) to support outpatient care. Duties include serving as a first contact for clinics and patient call centers, scheduling appointments, and handling electronic orders in EMR systems.

Applicants may qualify under grandfathering provisions; basic requirements include U.S. citizenship and a high school diploma or GED.

Qualifications

• Experience scheduling, canceling, or rescheduling patient appointments.
• Strong knowledge of medical terminology relevant to outpatient care.
• Ability to communicate with clinicians and patient contacts clearly.
• Familiarity with electronic health/medical record systems is a plus.

Responsibilities

• Serve as initial contact for clinics and patient call centers.
• Schedule, track, and respond to patient orders and consults.
• Review and update demographic and insurance information in records.

Skills

Scheduling

Communication

Medical terminology

Patient services

Education

High school diploma / GED

Job description

The U.S. Department of Veterans Affairs Health Administration Service seeks an Advanced Medical Support Assistant (AMSA) to support outpatient care. Duties include serving as a first contact for clinics and patient call centers, scheduling appointments, and handling electronic orders in EMR systems.

Applicants may qualify under grandfathering provisions; basic requirements include U.S. citizenship and a high school diploma or GED.