Advanced Outpatient Care Support Specialist

U.S. Department of Veterans Affairs; Lyons (NJ); On-site; USD 50,000 - 66,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) at the GS-6 level within the Ambulatory Care Service serving East Orange, Lyons, and nearby CBOCs in the VA NJ Health Care System.

The AMSA provides specialized administrative support for scheduling, patient communication, and care coordination across clinics, ensuring efficient access to outpatient services.

Qualifications

• United States Citizenship is required; non-citizens may be appointed under VA policy.
• Six months of clerical, office, customer service, or other administrative work indicating ability to acquire needed skills.
• One year above high school or equivalent combination of experience and education.
• No certification required.
• Full performance level GS-6 eligibility with demonstrated KSAs for care coordination and interdisciplinary teamwork.

Responsibilities

• Schedule and manage outpatient appointments for multiple clinics within the Ambulatory Care Service.
• Coordinate with patient care teams to monitor clinic schedules and ensure timely access to care.
• Prepare and disseminate patient communications, including lab results and follow-up requirements.
• Maintain patient information in electronic records and ensure HIPAA-compliant handling of data.

Skills

Administrative support

Customer service

Communication skills

Education

High school diploma (or equivalent)

Tools

Electronic health records (EHR)

Scheduling software

Job description

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) at the GS-6 level within the Ambulatory Care Service serving East Orange, Lyons, and nearby CBOCs in the VA NJ Health Care System.

The AMSA provides specialized administrative support for scheduling, patient communication, and care coordination across clinics, ensuring efficient access to outpatient services.