Senior Medical Support Assistant (Advanced) – Mental Health

US-Department-of-Veterans-Affair; Chula Vista (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

US Department of Veterans Affairs in San Diego, CA seeks an Advanced Medical Support Assistant assigned to Mental Health Service. The position supports scheduling, records entry, and patient communications with professional courtesy and tact.

The role requires a high school diploma or equivalent, US citizenship, and the ability to work independently in a busy clinical setting. Training and advancement follow VA policies; experience is not required but KSAs must be demonstrated.

Qualifications

• High school diploma or equivalent required; formal education beyond high school not required.
• Experience: None; you must meet KSAs.
• English language proficiency in speaking and writing.

Responsibilities

• Enter, modify, and retrieve sensitive medical and patient information in electronic health records and scheduling systems.
• Schedule medical appointments in a clinical setting and coordinate care.
• Communicate professionally with internal and external customers via in person, phone, and email.
• Provide patient support and refer concerns to appropriate staff to ensure resolution.

Skills

Communication

Customer service

Scheduling

Medical terminology

Team collaboration

Prioritization

Education

High school diploma

Job description

US Department of Veterans Affairs in San Diego, CA seeks an Advanced Medical Support Assistant assigned to Mental Health Service. The position supports scheduling, records entry, and patient communications with professional courtesy and tact.

The role requires a high school diploma or equivalent, US citizenship, and the ability to work independently in a busy clinical setting. Training and advancement follow VA policies; experience is not required but KSAs must be demonstrated.