Advanced Medical Support & Scheduling Specialist

U.S. Department of Veterans Affairs; Hibbing (MN); On-site; USD 52,000 - 68,000; Full time

Job summary

U.S. Department of Veterans Affairs Hibbing VA Clinic in Hibbing, MN is seeking an Advanced Medical Support Assistant to support the Mental Health Service Line. The role focuses on front-line contact, scheduling, and coordination with clinics and providers to ensure smooth patient care flows.

The position requires strong administrative skills, English proficiency, and the ability to work with electronic medical records and healthcare systems, Monday through Friday, 8:00am to 4:30pm.

Qualifications

• U.S. citizenship required; proficient in English.
• High school diploma or GED or equivalent.
• One year of experience at GS-5 level or equivalent in healthcare administration.
• Experience performing administrative duties including answering phones, greeting patients, scheduling appointments, and relaying messages.
• Familiarity with medical terminology and basic patient privacy requirements.

Responsibilities

• Serve as an initial point of contact for units, clinics, patients, call centers, and CITC.
• Schedule patient appointments and review electronic orders and consults.
• Assist with data entry, reviews of the EMR, and basic reporting.
• Prepare for clinics, print appointment lists, and monitor clinic grids.
• Maintain knowledge of data programs such as VETEXT, VAOS, NEAR, Secure Messaging, and related systems.

Skills

Scheduling appointments

Administrative support

Communication with clinicians

Electronic medical records

English proficiency

Education

High school diploma or GED

Foreign education evaluation

Tools

VETEXT

VAOS

Secure Messaging

Right Fax

Audiocare

Job description

U.S. Department of Veterans Affairs Hibbing VA Clinic in Hibbing, MN is seeking an Advanced Medical Support Assistant to support the Mental Health Service Line. The role focuses on front-line contact, scheduling, and coordination with clinics and providers to ensure smooth patient care flows.

The position requires strong administrative skills, English proficiency, and the ability to work with electronic medical records and healthcare systems, Monday through Friday, 8:00am to 4:30pm.