Advanced Medical Support Assistant - Primary Care

US-Department-of-Veterans-Affair; Rochester (MN); On-site; USD 44,000 - 60,000; Full time

Job summary

Minneapolis VA Health Care System is seeking an Advanced Medical Support Assistant in the Primary Care Medicine service line. The role supports patient access, customer service, and patient flow while addressing administrative and data validation issues.

The position requires basic English proficiency, a high school diploma or GED, and the ability to coordinate with clinical staff to maintain smooth clinic operations.

Qualifications

• US citizenship is required.
• English proficiency in written and spoken form.
• Education: High School Diploma, GED, or proficiency certificate.

Responsibilities

• Advise clinical staff on current administrative processes.
• Answer phones, greet patients, relay messages and schedule appointments.
• Enter no-show information and monitor appointment requests from multiple sources.
• Coordinate transfers to VA facilities or private hospitals as needed.

Skills

Collaborate with clinicians

Prioritization

Communication with customers

Health care processes knowledge

Policy knowledge

Medical terminology

Education

High School Diploma or GED

Job description

This Advanced Medical Support Assistant is in the Primary Care Medicine service line at the Minneapolis VA Health Care System. The incumbent plays an integral role in identifying and developing ways to resolve problem with the administrative and clinical staff on access, customer service, patient flow, revenue and data validation issues. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English: Must be proficient in basic written and spoken English.
• Education/Experience:
  • Experience. No experience required.
  • Education: Must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Grade Determinations

In addition to the basic requirements, you must meet the grade specific requirement:

GS-06: Advanced Experience

One year of experience equivalent to the GS-05 grade level. To be creditable, this experience must be equivalent to the next lower grade level, GS-05, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities. Experience at this level includes, but is not limited to: Advising clinical staff on current administrative processes. Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling, canceling, re-scheduling patient appointments and/or consults including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

AND

Demonstrated Knowledge, Skills, and Abilities

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06.

Physical Requirements

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.