Care Coordination Lead Medical Support Assistant

U.S. Department of Veterans Affairs; Minneapolis (MN); On-site; USD 52,000 - 68,000; Full time

Job summary

U.S. Department of Veterans Affairs in Minneapolis seeks a Lead Medical Support Assistant to coordinate referral workflows and schedule patient care across VA and community resources. You will supervise and guide Advanced MSA staff, manage workloads, and ensure timely access to care.

The role emphasizes collaboration with clinicians, accurate documentation in the electronic medical record, and maintaining high patient service standards in a multi-clinic setting.

Qualifications

• Citizen of the United States per basic requirements.
• High school diploma or GED required for eligibility.
• Excellent English (spoken and written) proficiency.
• Lead MSA experience at GS-7 level or equivalent preferred.

Responsibilities

• Coordinate daily workload and ensure proper staffing coverage.
• Schedule appointments and manage work lists per policy.
• Guide staff on policy changes and departmental procedures.
• Act as liaison among RCI staff, patients, and interdisciplinary teams.
• Coordinate care options across VA and community resources.

Skills

Medical terminology

Clinic workflow

Scheduling

Staff guidance

Team coordination

Interdisciplinary care

Education

High school diploma or GED

Tools

EMR systems

Job description

U.S. Department of Veterans Affairs in Minneapolis seeks a Lead Medical Support Assistant to coordinate referral workflows and schedule patient care across VA and community resources. You will supervise and guide Advanced MSA staff, manage workloads, and ensure timely access to care.

The role emphasizes collaboration with clinicians, accurate documentation in the electronic medical record, and maintaining high patient service standards in a multi-clinic setting.