Advanced Medical Support Assistant: Clinic Scheduling Pro

Veterans Health Administration; Durham (NC); On-site; USD 54,000 - 70,000; Full time

Job summary

Veterans Health Administration's Durham VA Medical Center seeks an Advanced Medical Support Assistant (AMSA) to provide high-level administrative and data support for Medicine Service. Responsibilities include scheduling, patient data collection, and coordination of referrals across outpatient clinics.

The role requires knowledge of VA scheduling directives, HIPAA, and multiple VA systems (VistA, CPRS, VSE, CTB, CTM, ISS, DST). A strong commitment to patient-centered care is essential.

Qualifications

• High school diploma or equivalent required; college transcripts may substitute for experience per GS-04/05 requirements.
• Knowledge of VA directives and patient scheduling processes is preferred.
• Experience with VA systems and HIPAA privacy rules is strongly desired.

Responsibilities

• Provide administrative and data support to Medicine Service.
• Coordinate and schedule patient appointments and manage clinic access.
• Maintain patient demographics, insurance data, and clerical records.
• Process referrals, consults, and Return to Clinic orders.
• Utilize VistA, CPRS, and other VA scheduling tools.
• Assist with patient inquiries and ensure confidentiality.

Skills

Administrative support

Data entry

Customer service

Scheduling

HIPAA compliance

Education

High school diploma or equivalent

Tools

VistA CPRS

Vista Scheduling GUI (VSE)

Consult Toolbox (CTB)

Consult Tracking Manager (CTM)

Integrated Scheduling Solutions (ISS)

Decision Support Tool (DST)

My HealtheVet/Secure Messaging

Job description

Veterans Health Administration's Durham VA Medical Center seeks an Advanced Medical Support Assistant (AMSA) to provide high-level administrative and data support for Medicine Service. Responsibilities include scheduling, patient data collection, and coordination of referrals across outpatient clinics.

The role requires knowledge of VA scheduling directives, HIPAA, and multiple VA systems (VistA, CPRS, VSE, CTB, CTM, ISS, DST). A strong commitment to patient-centered care is essential.