Advanced Medical Support Assistant — Clinic Scheduling

U.S. Department of Veterans Affairs; Durham (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

The Durham VA Medical Center seeks an Advanced Medical Support Assistant to support Medicine Service, handling scheduling, messaging, and patient coordination in a busy outpatient setting.

The role emphasizes front-line patient contact, administrative support, and collaboration with a multidisciplinary care team. Onsite work in Durham, NC, with standard federal schedule and expectations.

Qualifications

• High school diploma or GED or proficiency certificate.
• English language proficiency for VA patient care.
• Experience/education combination acceptable for entry level.

Responsibilities

• Provide high level administrative support within Medicine Service.
• Coordinate scheduling, appointments, and messages for clinical staff.
• Communicate with patients and internal teams to ensure timely care.
• Maintain accurate patient information in electronic records.

Skills

Communication

Team coordination

Scheduling

Customer service

Education

High school diploma or GED

Job description

The Durham VA Medical Center seeks an Advanced Medical Support Assistant to support Medicine Service, handling scheduling, messaging, and patient coordination in a busy outpatient setting.

The role emphasizes front-line patient contact, administrative support, and collaboration with a multidisciplinary care team. Onsite work in Durham, NC, with standard federal schedule and expectations.