Advanced Medical Support Assistant – Scheduling & Care

U.S. Department of Veterans Affairs; Dover (DE); On-site; USD 48,000 - 63,000; Full time

Job summary

The Wilmington VA Medical Center is recruiting for a Medical Support Assistant (Advanced). This position may serve in Care in the Community (CitC) or Health Administration Service (HAS). The role involves scheduling, data entry, and coordinating patient information to support clinical staff.

Work schedule is Monday–Friday, 8:00 a.m. to 4:30 p.m. Telework is not available, and the role requires proficient English communication and attention to privacy rules for patient data.

Qualifications

• High school diploma or equivalent is required.
• English proficiency for spoken and written communication is required.
• GS-06 level typically requires one year of creditable experience.

Responsibilities

• Schedule appointments and tests; enter data and maintain patient records.
• Coordinate transfers of medical records between facilities and the VAMC.
• Verify demographics and insurance information; pre-register Veterans for visits.

Skills

Scheduling across care delivery

Interdisciplinary collaboration

Medical terminology

Communication skills (oral & written)

Education

High school diploma / GED

Job description

The Wilmington VA Medical Center is recruiting for a Medical Support Assistant (Advanced). This position may serve in Care in the Community (CitC) or Health Administration Service (HAS). The role involves scheduling, data entry, and coordinating patient information to support clinical staff.

Work schedule is Monday–Friday, 8:00 a.m. to 4:30 p.m. Telework is not available, and the role requires proficient English communication and attention to privacy rules for patient data.