Lead Medical Support Assistant - Clinic Ops Leader

US-Department-of-Veterans-Affair; Sioux Falls (SD); On-site; USD 65,000 - 85,000; Full time

Job summary

U.S. Department of Veterans Affairs in Sioux Falls, SD seeks a Supervisory Medical Support Assistant (MSA) to lead and supervise MSA staff, including at least one Lead MSA. The role provides leadership and guidance to ensure compliant patient care in a VA setting.

Qualifying experience must be clearly documented in the application package, with emphasis on KSA responses. This position emphasizes administrative supervision and program direction at medical centers or satellite clinics.

Qualifications

• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to provide the full range of administrative and supervisory duties to subordinates.
• Collaborate and communicate with internal and external customers to ensure quality care.
• Provide briefings, orientations, staff development, and training in patient support.
• Manage fiscal matters, forecast resources and identify budget needs.

Responsibilities

• Oversight of MSA staff and supervision of subordinate leads or supervisors in a VA setting.
• Plan, direct programs, and evaluate performance to ensure patient services meet standards.

Skills

Leadership

Communication

Customer service

Budget management

Training & development

Education

High school diploma/ GED

Job description

U.S. Department of Veterans Affairs in Sioux Falls, SD seeks a Supervisory Medical Support Assistant (MSA) to lead and supervise MSA staff, including at least one Lead MSA. The role provides leadership and guidance to ensure compliant patient care in a VA setting.

Qualifying experience must be clearly documented in the application package, with emphasis on KSA responses. This position emphasizes administrative supervision and program direction at medical centers or satellite clinics.