Advanced Medical Scheduling & Access Specialist

US-Department-of-Veterans-Affair; Amarillo (TX); On-site; USD 52,000 - 65,000; Full time

Job summary

The US Department of Veterans Affairs Amarillo VA Health Care System is seeking an Advanced Medical Support Assistant (AMSA) to support the VA Community Care Service. Responsibilities include scheduling appointments, coordinating access to care, processing patient information, and providing courteous patient service across clinics.

Qualified candidates will have a HS diploma or equivalent, proficiency in English, and the ability to work within a team using the VA scheduling guidelines and

Qualifications

• High school diploma or equivalent required.
• Experience in scheduling or coordinating patient care is described as essential.
• Proficiency in English, both spoken and written, is required.

Responsibilities

• Schedule patient appointments and coordinate referrals and transfers.
• Greet patients, relay messages, and manage front-desk duties.
• Monitor and verify patient demographics and insurance information.
• Support clinic operations within an interdisciplinary care model.

Skills

Scheduling across clinics

Medical terminology

Interdisciplinary communication

Prioritization

Customer service

Education

High school diploma / GED

Tools

MyHealthyVet

VA scheduling systems

Job description

The US Department of Veterans Affairs Amarillo VA Health Care System is seeking an Advanced Medical Support Assistant (AMSA) to support the VA Community Care Service. Responsibilities include scheduling appointments, coordinating access to care, processing patient information, and providing courteous patient service across clinics.

Qualified candidates will have a HS diploma or equivalent, proficiency in English, and the ability to work within a team using the VA scheduling guidelines and