Advanced IT Support & Deployment Specialist

Synergistix Inc; Florida; On-site; USD 55,000 - 90,000; Full time

Job summary

Synergistix Inc is seeking an IT Support Specialist in Florida to deliver advanced technical support, resolve complex hardware and software issues, and maintain computer systems. You will install, configure, deploy, and manage devices, assets and patches while helping to enforce IT policies.

The role requires 3–5 years of experience, strong Microsoft 365 and AD knowledge, and solid ticketing skills. Training, images, and end-user education are part of the responsibilities.

Qualifications

• Proven IT support experience with ticketing systems and remote assistance.
• Experience configuring and maintaining Microsoft 365 apps and AD.
• Familiarity with deployment tools and security patching.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide advanced technical support to end-users via multiple channels.
• Diagnose andResolve complex hardware and software issues.
• Install, configure, deploy, upgrade or repair computer hardware.
• Document requests and resolutions in a ticketing system.
• Manage images, software deployments, and patches.
• Assist with onboarding, offboarding and policy enforcement.
• Train end-users and junior staff on IT tools and best practices.
• Participate in regular team meetings and process improvements.

Skills

Microsoft 365 Administration

Active Directory

Windows OS troubleshooting

Customer service

PowerShell scripting

Analytical thinking

Education

High School diploma

Associate degree or higher preferred

Tools

Kaseya

Endpoint Central (RMM)

MDT

Zendesk

Job description

Synergistix Inc is seeking an IT Support Specialist in Florida to deliver advanced technical support, resolve complex hardware and software issues, and maintain computer systems. You will install, configure, deploy, and manage devices, assets and patches while helping to enforce IT policies.

The role requires 3–5 years of experience, strong Microsoft 365 and AD knowledge, and solid ticketing skills. Training, images, and end-user education are part of the responsibilities.