Senior IT Systems Support Engineer (Hybrid)

Stellar; Plummers (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Remote & hybrid options

Paid time off

Paid holidays

Medical, dental, and vision insurance

HSA/FSA

Life and disability insurance

401(k) match

Job summary

Stellar in Jacksonville, FL, seeks an experienced IT Support professional to deliver advanced technical support across hardware, software, mobile devices, Microsoft 365, and networks. You will diagnose complex issues, manage escalations, configure systems, and maintain accurate documentation.

The role requires a Bachelor’s degree or equivalent, 5+ years in technical support, and strong skills in Windows, AD, Intune, PowerShell, and enterprise software deployment.

Qualifications

• Bachelor’s degree in information technology or equivalent experience.
• Strong certifications such as CompTIA A+ or Microsoft certification preferred.
• 5+ years in a technical support role.
• Extensive experience with Microsoft 365 and related software.
• Experience in automation and Microsoft Admin portals.
• Experience supporting Apple and Android devices.
• Strong problem-solving and independent work ability.

Responsibilities

• Provide advanced technical support across hardware, software, mobile devices, and networks.
• Diagnose issues, identify root causes, and manage escalations.
• Install, configure, maintain, and secure systems and devices.
• Maintain documentation and inventory records.
• Lead complex initiatives, manage priorities and risks.
• Train users and mentor technicians.
• Evaluate emerging technologies and recommend improvements.
• Support strategic planning and long-term initiatives.
• Communicate effectively with customers across all levels.
• Handle conflicts professionally and work under pressure.

Skills

Advanced troubleshooting across HW, SW

Windows operating systems

Microsoft 365

Mobile platforms

Active Directory

GPOs / Hybrid identity

Microsoft Intune

Enterprise software deployment

PowerShell scripting

DNS / DHCP

Support ticketing systems

Remote-support tools

Communication and mentoring

Automation platforms

Apple/Android device support

Education

Bachelor’s degree in information technology or related field

CompTIA A+ / Microsoft certification

5+ years in technical support

Experience with Microsoft Admin portals

Tools

Microsoft Admin portals

Automation platforms

Ticketing systems

Apple/Android device management tools

Job description

Stellar in Jacksonville, FL, seeks an experienced IT Support professional to deliver advanced technical support across hardware, software, mobile devices, Microsoft 365, and networks. You will diagnose complex issues, manage escalations, configure systems, and maintain accurate documentation.

The role requires a Bachelor’s degree or equivalent, 5+ years in technical support, and strong skills in Windows, AD, Intune, PowerShell, and enterprise software deployment.