Senior IT Support & Deployment Specialist

Synergistix, Inc.; Fort Lauderdale (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Synergistix, Inc. is seeking an IT Support Specialist II to provide advanced technical support to end-users and clients, handling complex hardware and software issues.

The role covers installation, configuration, maintenance, and policy development for IT systems in a dynamic environment. Responsibilities include deploying updates, training users, managing images and inventories, and preventing issues through proactive support and documentation.

Qualifications

• High School diploma required; Associate’s degree or higher strongly preferred.
• 3–5 years of computer systems hardware experience strongly desired.
• Experience with Microsoft 365 administration and IT ticketing systems is advantageous.

Responsibilities

• Provide advanced technical support to end-users via phone, email, chat, remote or in person.
• Diagnose and resolve complex hardware and software issues.
• Install, configure, deploy, upgrade, or repair computer hardware devices.
• Document and track advanced support requests and resolutions using a ticketing system.
• Support Microsoft 365 apps, including end-user training and troubleshooting.
• Perform New Hire onboarding and termination processes.
• Create, support and maintain computer images for deployment.
• Maintain hardware and software inventory databases.
• Deploy software and application packages to hardware devices.
• Install and deploy Microsoft security patches and third-party patches.
• Document processes involving PC configuration and SOPs.
• Assist in development and implementation of IT policies and procedures.
• Train end-users and lower-level IT staff on advanced hardware/software use.
• Participate in regular team meetings.

Skills

Advanced hardware

Microsoft 365 Admin

Active Directory

PowerShell

Troubleshooting

Customer service

Education

High School diploma

Associate degree or higher preferred

Tools

MDT

Kaseya/Endpoint Central

Maas360

Zendesk

Job description

Synergistix, Inc. is seeking an IT Support Specialist II to provide advanced technical support to end-users and clients, handling complex hardware and software issues.

The role covers installation, configuration, maintenance, and policy development for IT systems in a dynamic environment. Responsibilities include deploying updates, training users, managing images and inventories, and preventing issues through proactive support and documentation.