Advanced Electronics Repair Technician - In-Store

Best Buy; North Wales (Montgomery County); On-site; USD 20,664,000 - 30,307,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Financial retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at a local store to provide technology support and repair customer devices. You will diagnose issues, troubleshoot, and communicate with customers to ensure satisfaction.

This role involves hands-on repair work and collaboration with fellow agents to meet timelines. You’ll build knowledge through training, maintain certifications, and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing

Troubleshooting

Consumer electronics

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at a local store to provide technology support and repair customer devices. You will diagnose issues, troubleshoot, and communicate with customers to ensure satisfaction.

This role involves hands-on repair work and collaboration with fellow agents to meet timelines. You’ll build knowledge through training, maintain certifications, and contribute to a positive customer experience in a fast-paced environment.