Advanced Customer Service & Sales Support II

Genuine Parts; Shreveport (LA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Vacation and holidays

Job summary

Motion Industries is seeking a Customer Service Representative II to ensure customer expectations are accurately determined and fully met under general supervision. The role may guide less experienced teammates and support specific customers.

You will respond to inquiries, process orders, negotiate pricing, manage inventory and coordinate shipping. A high school diploma and 3–5 years of related experience are typically required; strong communication, reliability, and computer skills are

Qualifications

• High school diploma or GED with 3–5 years of related experience.
• Reliable, organized, and detail oriented.
• Excellent written and verbal communication; strong negotiation skills.

Responsibilities

• Respond to customer inquiries, provide quotes, and handle order entry.
• Place customer orders by phone, fax, email, or walk-in (counter sales).
• Negotiate pricing within parameters to influence gross profit.
• Build relationships to drive repeat business and improve processes.
• Manage inventory and coordinate shipping for customer orders.
• Support other customers and assist less experienced reps.

Skills

Reliability, organization, attention‑t

Excellent communication

Multi-tasking

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II to ensure customer expectations are accurately determined and fully met under general supervision. The role may guide less experienced teammates and support specific customers.

You will respond to inquiries, process orders, negotiate pricing, manage inventory and coordinate shipping. A high school diploma and 3–5 years of related experience are typically required; strong communication, reliability, and computer skills are