ADRC Client Specialist

Jefferson Council on Aging; Bissonet Plaza (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

Jefferson Council on Aging seeks an ADRC Specialist to provide telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families.

Under the ADRC Supervisor, you will help callers identify needs and connect them with long-term care programs and community resources, while maintaining confidentiality and delivering excellent customer service.

Qualifications

• Experience in information and referral services or intake screening is preferred.
• Strong communication and interviewing skills.
• Ability to multitask and manage time effectively.
• Proficiency with Microsoft Office 365 and data entry.
• Knowledge of Medicare, Medicaid, or long-term care services is a plus.

Responsibilities

• Answer client calls and conduct intake screenings.
• Provide information on community resources and programs.
• Maintain accurate records and ensure confidentiality.
• Deliver high-quality customer service and referrals.
• Possess valid Louisiana driver license and auto insurance.

Skills

Communication

Multitasking

Data entry

Microsoft Office 365

Interviewing

Call handling

Tools

CRM systems

Job description

The ADRC Specialist provides telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families. Working under the ADRC Supervisor, this position helps callers identify their needs, access long-term care programs, and connect with appropriate community resources and services.

Key duties include answering client calls, conducting assessments and intake screenings, providing resource information, maintaining accurate records, ensuring confidentiality, and delivering high-quality customer service. The role requires strong communication, interviewing, and multitasking skills, along with proficiency in Microsoft Office 365 and data entry.

Candidates should have experience working with diverse populations, preferably possess knowledge of Medicare, Medicaid, and long-term care services, and maintain a valid Louisiana driver's license and automobile insurance. The position also requires the ability to perform routine physical activities such as sitting, standing, walking, and occasionally lifting up to 30 pounds.