ADRC Triage Support

Atlanta Regional Commission; Atlanta (GA); Hybrid; USD 21,000 - 30,000; Part time

Job summary

The Atlanta Regional Commission (ARC) seeks a part-time ADRC Triage Support Specialist to work with the Access to Services Section. You will process intake, triage referrals to determine priorities, and enter client information into approved databases, providing essential administrative support to the ADRC.

The role is mostly remote after an introductory period, with occasional in-person days in Georgia. Candidates should have a high school diploma or GED and several years of related experience;

Qualifications

• High School Diploma or GED required.
• Four years of related administrative support or customer service experience.
• Knowledge of aging/disabilities network preferred.

Responsibilities

• Answer incoming calls, triage callers’ needs and route inquiries.
• Input, monitor, and track data across databases.
• Compile data and statistics for reports and dashboards.
• Prepare and maintain files, logs, and records.
• Provide general staff support, scheduling, and office assistance.

Skills

Data entry

Customer service

Time management

Communication

Microsoft Office

Education

High School Diploma or GED

Equivalent combination of education and experience

Tools

Microsoft Office Suite

Data management systems

Databases

Job description

The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults, and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information, and the involvement of the community in collaborative partnerships.

The ADRC Triage Support Specialist will work in coordination with the Access to Services Section manager and ADRC supervisors to provide advanced and complex administrative support for the ADRC that includes ADRC intake processing; compilation of data for reporting; organization and tracking of ADRC intake information; and general staff support.

The primary function of this position is to assist with calls and referrals into the ADRC, triage ADRC intakes to identify correct priority level and assignment and enter client information into approved client management database(s).

This is a part-time, temporary position up to 15 hours per week. This role is fully remote after the introductory period. There are occasionally times that this position requires coming into the office. Individual must reside in Georgia.

• Prepares, organizes, and maintains files, logs and records; enters and updates system data; reviews and maintains schedules; photocopies documents; maintains and secures confidential and sensitive information;
• Responsible for answering incoming calls through the designated phone system, triaging callers’ needs, and routing inquiries appropriately.
• Provides basic research in assigned areas; compiling information and entering information into related databases; extracts information from databases and creates and edits charts and reports;
• Compiles, organizes, and tracks data and information; reviews and verifies data for accuracy and completion; prepares and distributes standard reports, notices, requests, documents and/or correspondence; monitors completion, authorization and timely return of applicable documents and forms;
• Provides clerical and administrative office support that may include scheduling meetings; coordinating meeting logistics; maintaining and ordering supplies; reception duties; preparing and mailing correspondence and providing customer service.
• Perform other duties as assigned to support agency goals and objectives.

High School Diploma or GED and four years of related administrative support or customer service experience

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Qualifications:

Knowledge of the Aging Network, experience in the field of aging/disabilities

SPECIAL REQUIREMENT:

• Selected candidate will be subject to a criminal background check.

• Ability to input, monitor, and track data and monitor data for accuracy
• Skilled in responding to requests and distributing program information
• Skilled in compiling data and statistics for reports
• Ability to follow directions and meet standards
• Skilled in providing attention to detail in assignments
• Ability to maintain confidential information
• Skilled in providing quality customer service
• Knowledge of software applications used to create charts, graphs, and other visual documents
• Skilled in processing and tracking transactions including financial materials and/or program applications
• Ability to work in collaboration with other team members and unit supervisors
• Ability to compile and assess data to identify trends
• Ability to work independently, establish priorities and organize work
• Ability to multi-task with attention to detail and strong time management skills
• Ability to organize tasks, meet deadlines, and manage and prioritize competing demands
• Possess excellent communication skills, including both written and verbal
• Possess excellent customer service skills
• Knowledge of database operations sufficient for entering and extracting data
• Possess strong analytical, technical, and organizational skills
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams and PowerPoint) and data management systems.