ADRC Specialist

Kenosha Area Family & Aging Services, Inc.; Kenosha, Northern (WI, KY); Hybrid; USD 43,000 - 53,000; Full time

Job summary

Kenosha Area Family & Aging Services, Inc. in Kenosha, WI, seeks an ADRC Specialist to provide information and assistance on long-term care options, eligibility and enrollment for public programs, and guidance to individuals and families.

This full-time, day-shift role requires a 4-year degree and experience in health or human services, plus strong listening and advocacy skills; certification as screeners and resource specialist credentials are preferred.

Qualifications

• Bachelor’s degree in a human service-related field is required.
• At least one year of full-time health or human service experience preferred.
• Strong listening, interviewing and advocacy abilities are essential.
• Knowledge of long-term care options and public benefits is preferred.
• Ability to organize work and communicate clearly, orally and in writing.
• Proficiency with computers and documentation systems is expected.
• Certification as a Long-Term Care Functional Screener is preferred.

Responsibilities

• Provide information and assistance on long-term care resources.
• Help clients access Medicaid, Medicare and other programs.
• Interview with individuals and families about care options.
• Document calls and maintain case records and enrollment docs.
• Attend trainings, meetings and maintain confidentiality.

Skills

Active listening

Advocacy

Clear communication

Independent planning

Casework knowledge

Documentation and records

Confidentiality

Education

Bachelor’s degree in human services

Job description

Job Details

Job Location: KENOSHA, WI 53143, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $48,048.00, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Nonprofit - Social Services, The Aging and Disability Resource Center (ADRC) is a single point entry for older adults and people with disabilities who need info and assistance with community resources and access to publicly funded, community-based long-term care programs. The ADRC Specialist will provide information and assistance, long-term-care options counseling, and functional eligibility and enrollment.

Duties and Responsibilities

• Provide prompt, accurate and friendly responses to requests for information about an array of topics and for access to long-term care resources.
• Maintain up to date knowledge of community resources, benefit programs, and program guidelines.
• Obtain and maintain Inform USA certification within 1 year of employment.
• Provide guidance to individuals and families about long-term care options.
• Acquire and maintain certification as a screener for the Long-Term Care Functional Screen and participate in all training for screeners.
• Maintain up to date knowledge of eligibility and enrollment & disenrollment procedures and protocols for Family Care and Partnership Programs, PACE, and IRIS.
• Meet with consumers outside of the office to conduct functional eligibility and enrollment for public funding for community-based services, and/or long-term care options counseling.
• Provide advocacy and connect clients with the services needed.
• Make referrals to programs within the ADRC as well as to outside organizations to meet needs of individuals living in the community.
• Document calls, maintain detailed case records, complete eligibility and enrollment documentation, and participate in case staffings.
• Attend and participate in staff development programs, including in-service training, staff meetings and professional seminars.
• Maintain high level of confidentiality and performance that is established in ADRC contract, quality assurance plans and agency standards.

Qualifications

• Bachelor’s degree in human service-related field
• The equivalent of at least one year’s full-time experience in a health or human service field, working with one or more of the client populations served by the ADRC. Qualifying work experience may be paid or unpaid, including internships and field placements
• Excellent active listening, interviewing, and advocacy skills
• Knowledge of case work principles, long-term care, social service delivery systems and community resources
• Knowledge of Medicaid, Medicare and other public benefit programs preferred
• Ability to organize and plan work effectively, and independently
• Ability to communicate clearly and effectively, orally and in writing
• Ability to handle difficult callers and situations and take appropriate action
• Certified Long-Term Care Functional Screener preferred
• Certification for Community Resource Specialist- Aging/Disabilities preferred
• Proficient experience with computers
• Reliable, insured vehicle
• Valid driver’s license