ADRC Client Specialist

Jefferson Council on Aging, Inc.; Metairie (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

The ADRC Specialist at Jefferson Council on Aging, Inc. provides telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families in Metairie, Louisiana.

Under the ADRC Supervisor, you identify needs and connect callers with appropriate community resources and services. Key duties include answering client calls, performing assessments, maintaining confidential records, and delivering high-quality customer service.

Qualifications

• Experience communicating with diverse populations and helping seniors.
• Knowledge of Medicare, Medicaid, and long-term care services preferred.
• Ability to perform intake screenings and assess client needs.
• Valid Louisiana driver's license and automobile insurance required.

Responsibilities

• Answer client calls and conduct intake screenings.
• Provide information and referrals to long-term care programs.
• Maintain confidential records and ensure data accuracy.
• Deliver high-quality customer service with strong communication.

Skills

Communication skills

Interviewing

Multitasking

Data entry

Tools

Microsoft Office 365

Job description

The ADRC Specialist provides telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families. Working under the ADRC Supervisor, this position helps callers identify their needs, access long-term care programs, and connect with appropriate community resources and services.

Key duties include answering client calls, conducting assessments and intake screenings, providing resource information, maintaining accurate records, ensuring confidentiality, and delivering high-quality customer service. The role requires strong communication, interviewing, and multitasking skills, along with proficiency in Microsoft Office 365 and data entry.

Candidates should have experience working with diverse populations, preferably possess knowledge of Medicare, Medicaid, and long-term care services, and maintain a valid Louisiana driver's license and automobile insurance. The position also requires the ability to perform routine physical activities such as sitting, standing, walking, and occasionally lifting up to 30 pounds.