ADR Case Manager — Scheduling, Documentation & Client Care

JAMS; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

JAMS in Chicago is seeking a dedicated Case Manager to support arbitrations and mediations, maintain case records, and coordinate hearings and panelist communications. You will play a key role in delivering excellent client service and ensuring timely case progression within a collaborative ADR environment.

The ideal candidate has 2–4 years in case management or related legal/client services roles, strong written and verbal communication, and a solid understanding of ADR processes.

Qualifications

• Bachelor's or related degree preferred.
• 2-4 years of case management experience required.
• 2-4 years in legal or client service role required.
• 1-3 years for internal candidates as Case Coordinator required.
• Proficiency in ADR processes including mediation/arbitration.
• Knowledge of local Resolution Center (RC) proficiency preferred.
• Computer literate with required software.
• Strong written and verbal communication skills.
• Emotional intelligence and adaptability under pressure.
• Ability to organize, prioritize, and manage multiple tasks in fast-paced environment.

Responsibilities

• Manages case files, maintains records, and updates documents.
• Prepares and distributes panelist lists with management teams.
• Schedules hearings and conference calls to meet client needs.
• Provides exceptional client service by responding to inquiries.
• Supports panelists with admin tasks and follows up on actions.
• Monitors deadlines and ensures milestones are met.
• Communicates with clients, panelists, and colleagues to resolve issues.
• Learns ADR processes and tools to use case management systems.
• Builds foundational knowledge of ADR practices through training.
• Performs other duties within similar scope.

Skills

Case management

Client service

Written communication

Verbal communication

Multitasking

Organization

Education

Bachelor's degree in related field

Tools

MS Office

CRM software

Job description

JAMS in Chicago is seeking a dedicated Case Manager to support arbitrations and mediations, maintain case records, and coordinate hearings and panelist communications. You will play a key role in delivering excellent client service and ensuring timely case progression within a collaborative ADR environment.

The ideal candidate has 2–4 years in case management or related legal/client services roles, strong written and verbal communication, and a solid understanding of ADR processes.