ADR Case Manager: Streamline Dispute Processes

JAMS; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

JAMS in Los Angeles is seeking a Case Manager to provide vital administrative and operational support to panelists handling arbitrations and mediations. You will manage case files, coordinate hearings, and ensure timely milestones while maintaining strong client relationships.

The role emphasizes proficiency in ADR practices, collaboration with management and ADR teams, and a focus on delivering excellent service in a fast-paced environment.

Qualifications

• Bachelor's Degree preferred; 2–4 years in case management required.
• 2–4 years in legal and client service role required.
• 1–3 years for internal candidates as Case Coordinator or similar position required.
• Proficiency in ADR processes including mediation/arbitration and court reference matters required.
• Strong written and verbal communication skills required.

Responsibilities

• Manages case files, maintains accurate records and ensures that all case-related documents are up to date.
• Prepares and distributes panelist lists in response to arbitration filings or client requests, in partnership with local management, the Arbitration Practice Team, and ADRC, ADRS, and SCM colleagues.
• Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs.
• Provides exceptional client service by responding promptly to general inquiries and website information requests.
• Supports their assigned panelists with basic administrative tasks related to their ADR practices; ensures timely follow-up on case-related actions.
• Monitors case timeliness and deadlines; ensures all milestones are met.
• Communicates effectively with clients, panelists, and team members to resolve basic questions or issues that arise during the case lifecycle.
• Engages in learning opportunities to expand knowledge in the company’s processes and tools to become proficient in case management systems and workflows.
• Builds foundational knowledge of ADR practices and procedures through training and hands‑on experience.
• Other duties as assigned within similar scope.

Skills

Communication skills

Organizational skills

Emotional intelligence

Prioritization

Client service

Education

Bachelor's Degree in Business, Operations, Management, or related field

Job description

JAMS in Los Angeles is seeking a Case Manager to provide vital administrative and operational support to panelists handling arbitrations and mediations. You will manage case files, coordinate hearings, and ensure timely milestones while maintaining strong client relationships.

The role emphasizes proficiency in ADR practices, collaboration with management and ADR teams, and a focus on delivering excellent service in a fast-paced environment.