ADR Case Navigator: Scheduling & Client Services

Socket.dev; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Socket.dev in Los Angeles is seeking a dedicated Case Manager to support panelists and manage arbitration and mediation case workflows from intake to closure.

The role emphasizes precise record-keeping, timely scheduling, exceptional client service, and thorough knowledge of ADR practices. You will coordinate with internal teams to ensure smooth case progression and strong client relationships.

Qualifications

• Bachelor's degree in a related field preferred.
• 2-4 years in case management required.
• 2-4 years in legal and client service roles required.
• 1-3 years internal candidate experience as Case Coordinator or similar required.
• Proficiency in ADR processes including mediation/arbitration.
• Knowledge of local Resolution Center panelists preferred.
• Computer literate and proficient in required software.
• Strong written and verbal communication; emotionally intelligent and adaptable.

Responsibilities

• Manages case files and maintains up-to-date records.
• Prepares and distributes panelist lists for arbitrations.
• Schedules hearings, conference calls, and related activities.
• Provides exceptional client service and responsiveness.
• Supports panelists with administrative tasks; ensures timely follow-up.
• Monitors case timeliness and deadlines; meets milestones.
• Communicates with clients, panelists, and team members effectively.
• Continues learning to become proficient in case management workflows.

Skills

Case management

Legal and client service experience

ADR processes knowledge

Communication skills

Organizational skills

Emotional intelligence

Education

Bachelor's Degree in Business, Operations, Management, or related field

Tools

MS Office

CRM systems

Job description

Socket.dev in Los Angeles is seeking a dedicated Case Manager to support panelists and manage arbitration and mediation case workflows from intake to closure.

The role emphasizes precise record-keeping, timely scheduling, exceptional client service, and thorough knowledge of ADR practices. You will coordinate with internal teams to ensure smooth case progression and strong client relationships.