ADR Case Manager: Client & Panelist Support

JAMS; Dallas (TX); On-site; USD 48,000 - 68,000; Full time

Job summary

JAMS is seeking a Case Manager to provide essential administrative and operational support to panelists handling arbitrations and mediations, ensuring smooth case management processes and strong client relationships. The role emphasizes mastering the fundamentals of case management while contributing to the ADR process.

The candidate will manage case files, coordinate hearings, and support ADR practitioners with timely follow-up and accurate records, while building knowledge of ADR practices

Qualifications

• Bachelor's degree in business, operations, management, or related field.
• 2-4 years of working in case management.
• 2-4 years of working in legal and client service roles.
• 1-3 years for internal candidates as Case Coordinator or similar.
• Proficiency in ADR processes including mediation, arbitration and court reference matters.
• Knowledge of Panelists’ proficiency, practice areas and preferences in the local Resolution Center (RC).
• Computer literate and proficient in all software programs required for the position.
• Written and verbal communication skills.
• Emotional intelligence and adaptability under pressure.
• Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment.

Responsibilities

• Manages case files, maintains accurate records and ensures that all case-related documents are up to date.
• Prepares and distributes panelist lists in response to arbitration filings or client requests, in partnership with local management, the Arbitration Practice Team, and ADRC, ADRS, and SCM colleagues.
• Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs.
• Provides exceptional client service by responding promptly to general inquiries and website information requests.
• Supports their assigned panelists with basic administrative tasks related to their ADR practices; ensures timely follow-up on case-related actions.
• Monitors case timeliness and deadlines; ensures all milestones are met.
• Communicates effectively with clients, panelists, and team members to resolve basic questions or issues that arise during the case lifecycle.
• Engages in learning opportunities to expand knowledge in the company’s processes and tools to become proficient in case management systems and workflows.
• Builds foundational knowledge of ADR practices and procedures through training and hands‑on experience.
• Other duties as assigned within similar scope.

Skills

Case management

Client service

ADR processes

Communication skills

Time management

Adaptability under pressure

Education

Bachelor's Degree in Business/Operations/Management

Tools

Office software

Job description

JAMS is seeking a Case Manager to provide essential administrative and operational support to panelists handling arbitrations and mediations, ensuring smooth case management processes and strong client relationships. The role emphasizes mastering the fundamentals of case management while contributing to the ADR process.

The candidate will manage case files, coordinate hearings, and support ADR practitioners with timely follow-up and accurate records, while building knowledge of ADR practices