Case Coordination Specialist - ADR & Client Services

JAMS; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

JAMS is seeking a detail-oriented legal administrative professional to support case managers and panelists, coordinating and managing caseloads and providing essential client service throughout each case lifecycle.

The role emphasizes collaboration with Case Managers, flexibility to cover tasks, and proficiency with standard software. A Bachelor's degree and 2–4 years in legal admin or assistant roles are preferred.

Qualifications

• Bachelor's Degree in related discipline (Preferred).
• 2-4 years of working in a legal administrative or assistant role (Required).
• 2-4 years of working in legal and client service role (Plus).
• Proficiency in all ADR processes and procedures (Preferred).
• Knowledge of Panelists' practice preferences in the local Resolution Center (RC) (Preferred).
• Computer literate and proficient in all software programs required for the position (Required).
• Verbal and written communication skills (Required).

Responsibilities

• Completes tasks in an efficient, accurate manner as directed by Case Managers.
• Communicates and meets with Case Managers and local managers to discuss case issues.
• Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
• Provides administrative support for Case Managers and Panelists.
• Develops overall Case Manager skills, enhancing the client experience.
• Serves as Case Manager apprentice on mediations, capable of covering a Case Manager's desk in their absence when appropriate.
• Collaborates with Panelists to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, moderating, customer service, interacting with clients, and hearings.
• Reviews closed cases to determine client satisfaction and future business opportunities.
• Other duties as assigned within similar scope.

Skills

Verbal communication

Written communication

Client service

Communication skills

Education

Bachelor's Degree in related discipline

Job description

JAMS is seeking a detail-oriented legal administrative professional to support case managers and panelists, coordinating and managing caseloads and providing essential client service throughout each case lifecycle.

The role emphasizes collaboration with Case Managers, flexibility to cover tasks, and proficiency with standard software. A Bachelor's degree and 2–4 years in legal admin or assistant roles are preferred.