Case Coordinator & ADR Support Specialist

JAMS; Philadelphia (Philadelphia County); On-site; USD 48,000 - 64,000; Full time

Job summary

JAMS is seeking a detail-oriented legal administrative professional to partner with Case Managers and Panelists. You will coordinate case administration, provide ongoing support, and perform a wide range of administrative and program support activities with urgency.

The role emphasizes collaboration, accuracy, and timely task completion in a fast-paced legal environment, supporting ADR proceedings from start to finish.

Qualifications

• Bachelor's Degree in a related discipline (preferred).
• 2-4 years of experience in a legal administrative or assistant role (required).
• 2-4 years of experience in legal and client service (plus).
• Proficiency in ADR processes and procedures (preferred).
• Knowledge of Panelists' practice preferences in the local Resolution Center (preferred).
• Proficiency in all software programs required for the position (computer literate).
• Strong verbal and written communication skills (required).

Responsibilities

• Completes tasks efficiently and accurately as directed by Case Managers.
• Supports Case Managers, clients, and Panelists throughout the lifecycle of a case.
• Provides administrative support for Case Managers and Panelists.
• Develops Case Manager skills to enhance the client experience.
• Serves as Case Manager apprentice and can cover a desk in their absence when needed.
• Collaborates with Panelists to develop and administer ADR practices, including scheduling, calls, moderating, and hearings.
• Reviews closed cases to assess client satisfaction and future business opportunities.
• Performs other duties within similar scope.

Skills

Verbal communication

Written communication

Computer literacy

Education

Bachelor's degree

Tools

Microsoft Office

Job description

JAMS is seeking a detail-oriented legal administrative professional to partner with Case Managers and Panelists. You will coordinate case administration, provide ongoing support, and perform a wide range of administrative and program support activities with urgency.

The role emphasizes collaboration, accuracy, and timely task completion in a fast-paced legal environment, supporting ADR proceedings from start to finish.