ADR Case Manager: Streamlined Case Coordination & Service

Socket.dev; Austin (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Case Manager to provide administrative and operational support for arbitrations and mediations. You will manage case files, coordinate hearings, and deliver exceptional client service while maintaining timely follow-up and strong relationships with panelists and clients.

The role requires 2–4 years in case management and 2–4 years in legal/client service, plus ADR proficiency. Bachelor’s degree preferred.

Qualifications

• Bachelor's degree preferred in business/operations/management or related field.
• 2–4 years of working in case management is required.
• 2–4 years of working in legal and client service roles is required.
• 1–3 years for internal candidates as a Case Coordinator or similar position is required.
• Proficiency in ADR processes and procedures (mediation/arbitration and court references).
• Computer literacy and proficiency in all software programs required for the position.
• Strong written and verbal communication skills.
• Emotional intelligence and adaptability under pressure.
• Ability to organize, prioritize, and manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Manages case files and maintains accurate records; updates documents.
• Prepares and distributes panelist lists in response to filings or requests.
• Schedules and coordinates hearings, calls, and other case activities.
• Provides excellent client service by prompt responses to inquiries and requests.
• Supports panelists with administrative tasks and timely follow-up on actions.
• Monitors deadlines and ensures milestones are met.
• Communicates effectively with clients, panelists, and team members.
• Participates in training to become proficient in ADR processes and workflows.
• Builds foundational knowledge of ADR practices through hands-on experience.
• Performs other duties within similar scope as assigned.

Skills

Written communication

Verbal communication

Organizational skills

Emotional intelligence

Education

Bachelor's Degree in Business/Operations/Management or related field

Tools

Case management software

Job description

Socket.dev is seeking a Case Manager to provide administrative and operational support for arbitrations and mediations. You will manage case files, coordinate hearings, and deliver exceptional client service while maintaining timely follow-up and strong relationships with panelists and clients.

The role requires 2–4 years in case management and 2–4 years in legal/client service, plus ADR proficiency. Bachelor’s degree preferred.