ADR Case Manager: Streamline Cases & Client Support

JAMS; Austin (TX); On-site; USD 52,000 - 64,000; Full time

Job summary

JAMS is seeking a Case Manager to provide vital administrative and operational support to panelists handling arbitrations and mediations. The role focuses on mastering case management fundamentals, maintaining excellent client relationships, and contributing to the ADR process.

Responsibilities include managing case files, scheduling hearings, and ensuring timely milestones, while delivering exceptional client service in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Operations, Management, or related field.

Responsibilities

• Manages case files, maintains accurate records and ensures that all case-related documents are up to date.
• Prepares and distributes panelist lists in response to arbitration filings or client requests, in partnership with local management, the Arbitration Practice Team, and ADRC, ADRS, and SCM colleagues.
• Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs.
• Provides exceptional client service by responding promptly to general inquiries and website information requests.
• Supports their assigned panelists with basic administrative tasks related to their ADR practices; ensures timely follow-up on case-related actions.
• Monitors case timeliness and deadlines; ensures all milestones are met.
• Communicates effectively with clients, panelists, and team members to resolve basic questions or issues that arise during the case lifecycle.
• Engages in learning opportunities to expand knowledge in the company’s processes and tools to become proficient in case management systems and workflows.
• Builds foundational knowledge of ADR practices and procedures through training and hands‑on experience.
• Other duties as assigned within similar scope.

Skills

Written communication

Verbal communication

Emotional intelligence

Multitasking

Client service

Organisation

Education

Bachelor's degree in Business/Operations/Management or related field

Tools

All required software proficiency

Job description

JAMS is seeking a Case Manager to provide vital administrative and operational support to panelists handling arbitrations and mediations. The role focuses on mastering case management fundamentals, maintaining excellent client relationships, and contributing to the ADR process.

Responsibilities include managing case files, scheduling hearings, and ensuring timely milestones, while delivering exceptional client service in a fast-paced environment.