Adobe Journey Optimizer (AJO) Developer

Jobgether; United States; Remote; USD 16,000 - 19,000; Full time

Benefits offered by this job

Competitive Salary

Remote Work

Full-time Employment

Adobe Journey Optimizer Projects

Business Impact

Cross-functional Collaboration

Professional Development

Job summary

Jobgether seeks a seasoned professional to design, implement, and optimize customer journeys using Adobe Journey Optimizer. You will orchestrate cross-channel interactions, define event-based triggers, and ensure campaigns run smoothly with real-time adjustments.

This role emphasizes strong collaboration across business and technical teams to deliver personalized experiences. The position is fully remote, based in India, with end-to-end ownership of journey orchestration and continuous

Qualifications

• At least 6 years of experience in IT services with a focus on digital marketing and customer engagement.
• Hands-on experience developing, configuring, and customizing Adobe Journey Optimizer solutions.
• Strong understanding of omnichannel marketing, personalized experiences, and journey orchestration.
• Ability to design and manage journeys using event-based triggers and real-time logic.
• Experience with end-to-end campaign lifecycle: testing, deployment, monitoring, maintenance, and optimization.
• Strong analytical and problem-solving skills for troubleshooting issues.

Responsibilities

• Design, build, and maintain customer journeys in Adobe Journey Optimizer across channels.
• Configure event-driven triggers and journey logic for real-time interactions.
• Plan and execute testing and deployments to ensure stability and accuracy.
• Identify and resolve issues affecting campaigns, journeys, and platform performance.
• Monitor outcomes and continuously refine journeys to improve engagement and conversions.
• Collaborate with business, marketing, and technical teams to deliver scalable solutions.
• Seek opportunities to improve journey design and operational efficiency.

Skills

Omnichannel Engagement

Event Triggers

Campaign Optimization

Cross-functional Collaboration

Technical Troubleshooting

Attention to Detail

Analytical Thinking

Communication Skills

Tools

Adobe Journey Optimizer

Job description

Accountabilities

• Customer Journey Design and Development: Design, build, and maintain robust customer journeys within Adobe Journey Optimizer to enable seamless, personalized experiences across multiple channels.
• Event-Based Journey Orchestration: Configure and manage event-driven triggers, advanced conditions, and journey logic to deliver relevant customer interactions in real time.
• Campaign Testing and Deployment: Plan and execute comprehensive testing procedures, validate journey configurations, and oversee campaign deployments to ensure accuracy, reliability, and stability.
• Troubleshooting and Technical Support: Identify, investigate, and resolve technical issues affecting campaign execution, customer journeys, and overall platform performance.
• Campaign Optimization: Monitor campaign outcomes and continuously refine journey strategies to improve engagement, customer experience, and conversion rates.
• Cross-functional Collaboration: Partner with business, marketing, and technical stakeholders to understand requirements and deliver solutions aligned with broader organizational goals.
• Continuous Improvement: Identify opportunities to enhance journey design, streamline campaign operations, and improve the effectiveness of omnichannel engagement initiatives.

Requirements

• Professional Experience: At least 6 years of experience in IT services, with a strong focus on digital marketing technologies and customer engagement solutions.
• Adobe Journey Optimizer Expertise: Demonstrated hands-on experience developing, configuring, and customizing solutions within Adobe Journey Optimizer.
• Omnichannel Engagement: Strong understanding of omnichannel marketing principles, personalized customer experiences, journey orchestration, and campaign optimization.
• Event Triggers and Conditional Logic: Proven ability to design and manage customer journeys using event-based triggers, dynamic conditions, and real-time interaction logic.
• Campaign Lifecycle Management: Experience managing end-to-end campaign processes, including testing, deployment, monitoring, maintenance, and optimization.
• Technical Troubleshooting: Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues and implement effective solutions.
• Performance Optimization: Ability to assess campaign effectiveness, interpret engagement metrics, and identify opportunities to improve conversion and customer outcomes.
• Communication and Collaboration: Strong interpersonal skills and the ability to work effectively with cross-functional teams to translate business needs into scalable technical solutions.
• Attention to Detail: A quality-focused approach to journey configuration, testing, deployment, and ongoing campaign management.

Benefits

• Competitive Salary: Annual compensation ranging from ₹15–18 LPA.
• Remote Work: Fully remote position based in India.
• Full-time Employment: Opportunity to focus on long-term delivery and continuous improvement of customer engagement solutions.
• Specialized Technical Work: Hands-on experience designing advanced customer journeys and personalized omnichannel campaigns using Adobe Journey Optimizer.
• Business Impact: Contribute directly to improved customer engagement, campaign effectiveness, and conversion performance.
• Cross-functional Collaboration: Work with teams across technical and business functions to deliver customer-centric digital solutions.
• Professional Development: Opportunity to deepen expertise in journey orchestration, campaign optimization, and digital marketing technologies.