AJO Lead

Shrive Technologies LLC; United States; Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Remote work

Job summary

Shrive Technologies LLC is seeking an experienced Adobe Journey Optimizer (AJO) Developer with strong exposure to Adobe Experience Platform (AEP) and Customer Journey Analytics (CJA) to design, develop, and implement personalized customer journeys and real-time engagement across multiple channels.

The role requires hands-on expertise in AJO, AEP data foundations, RTCDP, and CJA reporting, plus integration with REST APIs, SQL, and data ingestion pipelines for analytics-driven campaigns.

Qualifications

• Experience designing and implementing enterprise-scale customer journeys with AJO, AEP, and CJA.
• Strong understanding of XDM, identity resolution, and consent/privacy governance.
• Degree in CS/IT or related field; Adobe certifications preferred.

Responsibilities

• Design and develop event-based and audience journeys across channels.
• Configure personalized content, decisioning, and journey features.
• Build and maintain AEP data foundations and RTCDP real-time profiles.
• Ingest batch and streaming data; deliver analytics and dashboards via CJA.
• Collaborate with business teams to translate requirements into scalable journeys.

Skills

Adobe Journey Optimizer

Adobe Experience Platform

Customer Journey Analytics

RTCDP

XDM Schemas

Identity Resolution

Audience Segmentation

SQL

REST APIs

Data Ingestion

Campaign Orchestration

Education

Bachelor's degree in Computer Science or related field

Tools

Adobe Launch

Adobe Web SDK

Query Service

Job description

We are looking for an experienced Adobe Journey Optimizer (AJO) Developer with strong exposure to Adobe Experience Platform (AEP) and Customer Journey Analytics (CJA).

The candidate will be responsible for designing, developing, and implementing personalized customer journeys, real-time customer engagement solutions, audience segmentation, and analytics-driven marketing campaigns across multiple channels.

This role requires hands-on expertise in AJO, AEP data foundations, and CJA reporting capabilities.

Key Responsibilities

Adobe Journey Optimizer (AJO) Design and develop Event-Based and Audience Qualification Journeys. Configure Email, SMS, Push Notification, In-App, and Web Channel campaigns.

Implement Offer Decisioning, Dynamic Content, Personalization, and Content Templates. Configure Journey Entry/Exit Criteria, Decision Splits, and Journey Orchestration.

Support Journey Testing, Monitoring, Troubleshooting, and Production Deployment. Collaborate with business and marketing teams to convert requirements into scalable customer journeys.

Adobe Experience Platform (AEP) Develop and maintain XDM Schemas, Datasets, Identity Namespaces, and Merge Policies. Configure Real-Time Customer Profile (RTCP/RTCDP).

Build and support Batch and Streaming Data Ingestion pipelines. Design audience segmentation and profile activation strategies.

Implement identity resolution and profile stitching. Ensure compliance through DULE policies, consent management, and data governance.

Customer Journey Analytics (CJA) Create and manage Connections and Data Views. Build dashboards, reports, calculated metrics, and visualizations.

Analyze customer journey performance and campaign effectiveness.

Partner with business stakeholders to derive actionable insights from customer behavior.

Required Technical Skills

Adobe Journey Optimizer (AJO) Adobe Experience Platform (AEP) Customer Journey Analytics (CJA) Real-Time CDP (RTCDP) XDM Schema Design Identity Resolution & Merge Policies Audience Segmentation Adobe Web SDK / Adobe Launch REST APIs SQL / Query Service Batch & Streaming Data Ingestion Journey Personalization & Offer Bachelor's degree in Computer Science, Information Technology, or related field. Adobe certifications in AJO, AEP, or RTCDP are preferred. Experience implementing enterprise-scale customer engagement solutions. Nice-to-Have Adobe Customer AI Omnichannel Campaign Orchestration Consent & Preference Management Marketing Automation Platform Integrations Data Governance & Privacy Compliance (GDPR, HIPAA, CCPA)

This is a remote position.