Adobe Journey Optimizer

ConnexR Solutions Pvt Ltd; United States; Remote; USD 32,000 - 53,000; Full time

Job summary

ConnexR Solutions Pvt Ltd. is seeking an experienced Adobe Journey Optimizer (AJO) Specialist to design and manage omnichannel customer journeys, campaigns, and audience segmentation. The role requires hands-on expertise with AJO, AJO Orchestrated Campaigns, and AEP, with remote work across India.

You will configure XDM schemas, data sources, and identity namespaces, build personalized customer experiences, and collaborate with marketing and data teams to optimize engagement.

Qualifications

• 8+ years of overall experience in digital marketing tech roles.
• Hands-on with Adobe Journey Optimizer and AJO Orchestrated Campaigns.
• Strong knowledge of Adobe Experience Platform and Real-Time CDP.
• Experience with XDM schemas, datasets, and identity namespaces.
• Ability to design journeys and orchestrated campaigns across channels.
• Proficient in SQL, APIs, JSON and data integration.
• Understanding of consent, data governance, and privacy requirements.

Responsibilities

• Design, build, and manage customer journeys in AJO.
• Develop campaigns using AJO Orchestrated Campaigns.
• Configure XDM schemas, datasets, and identities.
• Create event-triggered and scheduled campaigns across channels.
• Build audience segments in Adobe Experience Platform.
• Set journey conditions, branching, waits, and entry criteria.
• Work with AEP schemas, datasets, identities, and Real-Time Customer Profile.
• Implement personalization using profile attributes and event data.
• Develop and troubleshoot templates, content fragments, and rules.
• Configure data sources, events, and actions for orchestration.
• Monitor campaigns and optimize engagement.
• Collaborate with marketing and data teams to deliver CX solutions.

Skills

Adobe Journey Optimizer (AJO)

AJO Orchestrated Campaigns

Adobe Experience Platform (AEP)

XDM schemas & datasets

Real-Time Customer Profile

Audience segmentation

Journey orchestration

Email delivery & personalization

SQL & APIs

Data integration

Consent & data governance

Communication skills

Remote work in India

Job description

Location: Pan India – Remote (Work From Home)

Employment Type: Full-Time

Notice Period: Immediate to 30 Days

Shift: Day Shift

Interview Process: 2 Technical Rounds – Video Interviews

Job Overview

We are looking for an experienced Adobe Journey Optimizer (AJO) Specialist with strong hands‑on expertise in Adobe Journey Optimizer, AJO Orchestrated Campaigns, and Adobe Experience Platform (AEP).

The ideal candidate should have experience designing and implementing customer journeys, orchestrated campaigns, audience segmentation, personalization, and omnichannel customer engagement solutions.

Key Responsibilities

• Design, build, and manage customer journeys using Adobe Journey Optimizer.
• Develop and manage campaigns using AJO Orchestrated Campaign capabilities.
• Configure XDM schemas, datasets, and identity namespaces for AJO implementations.
• Build event‑triggered and scheduled campaigns across email, SMS, push notifications, and other channels.
• Create and manage audience segments using Adobe Experience Platform.
• Configure journey conditions, branching logic, wait activities, and entry criteria.
• Work with AEP schemas, datasets, identities, and Real‑Time Customer Profile.
• Implement personalization using customer profile attributes, event data, and dynamic content.
• Develop and troubleshoot message templates, content fragments, and decisioning rules.
• Configure data sources, events, and actions for journey orchestration.
• Monitor campaign performance, troubleshoot delivery issues, and optimize customer engagement.
• Collaborate with marketing, data engineering, and business teams to deliver customer experience solutions.

Mandatory Skills

• 8+ years of overall experience.
• Strong hands‑on experience with Adobe Journey Optimizer (AJO) .
• Hands‑on experience with AJO Orchestrated Campaigns .
• Good knowledge of Adobe Experience Platform (AEP) .
• Understanding of Real‑Time Customer Profile, XDM schemas, datasets, and identity namespaces.
• Experience in audience segmentation and journey orchestration.
• Knowledge of email delivery, personalization, and campaign execution.
• Familiarity with SQL, APIs, JSON, and data integration.
• Understanding of consent management, data governance, and privacy requirements.

Candidate Requirements

• Excellent verbal and written communication skills.
• Ability to collaborate with cross‑functional teams.
• Must be available to join within 0–30 days.
• Comfortable working remotely from anywhere in India.