Graduate Admissions Specialist — Student Services & Data

University of North Carolina Wilmington; Wilmington (NC); On-site; USD 44,000 - 49,000; Full time

Job summary

The University of North Carolina Wilmington is seeking a Graduate Admissions Specialist (Student Services Specialist) to support comprehensive application management at the main campus in Wilmington. The role ensures timely processing of graduate applications and accurate data entry while delivering exceptional customer service to prospective students.

You will collaborate with the Graduate School, admissions teams, and IT systems (Slate, Ellucian Banner) to verify information, troubleshoot

Qualifications

• Bachelor's degree and experience in higher education
• Knowledge in Ellucian Banner or other student information system
• Experience with Technolutions Slate or similar application management system
• Accuracy and attention to detail in a busy office environment
• Ability to interpret academic policies and procedures
• Possess excellent verbal and written skills
• Ability to address and resolve issues or questions
• Willingness to learn and embrace new technologies
• Professional demeanor and commitment to exceptional customer service

Responsibilities

• Monitor applications and material throughout the admissions cycle to ensure timely progression and resolution of issues
• Update and verify student application data between admissions systems; escalates complex cases
• Communicate professionally with a diverse population of prospective students regarding program details, application requirements, status updates, missing documentation, and admissions decisions
• Utilize multiple systems and software to research, manage, and transfer data accurately
• System troubleshooting and assisting campus users with the use of systems and resolution of technical issues
• Enter and verify graduate application data and use error reports to identify and correct missing or inaccurate data
• Scan and upload supplemental application materials
• Serve as a resource for prospective students, offering guidance on requirements and policies
• Maintain confidentiality of sensitive information and support fraud prevention
• Daily transmittal reconciliation for deposit of application fees

Skills

Attention to detail

Verbal and written skills

Customer service

Policy interpretation

Education

Bachelor's degree

Tools

Ellucian Banner

Slate

Student information system

Job description

The University of North Carolina Wilmington is seeking a Graduate Admissions Specialist (Student Services Specialist) to support comprehensive application management at the main campus in Wilmington. The role ensures timely processing of graduate applications and accurate data entry while delivering exceptional customer service to prospective students.

You will collaborate with the Graduate School, admissions teams, and IT systems (Slate, Ellucian Banner) to verify information, troubleshoot