Admissions Specialist III — Behavioral Health Intake

Paycom; Phoenix (AZ); On-site; USD 32,000 - 40,000; Full time

Job summary

Meadows Behavioral Health is seeking an entry-level admissions team member to deliver exceptional customer service during the intake process. You will guide prospective patients through admission with compassion, professionalism, and efficiency.

The role handles inbound and outbound calls, verifies insurance, coordinates intake logistics, and maintains CRM records, escalating complex cases as needed.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to handle emotionally distressed callers with empathy.
• 1 year of customer service or call center experience preferred.

Responsibilities

• Answer inbound and digital inquiries with professionalism and empathy.
• Collect caller information and determine next steps.
• Identify callers meeting admission criteria and facilitate admission into the program.

Skills

Communication skills

Interpersonal skills

Empathy

Customer service experience

Education

High school diploma or GED

Bachelor’s degree preferred

Addictions certification desired

Tools

CRM system

Job description

Meadows Behavioral Health is seeking an entry-level admissions team member to deliver exceptional customer service during the intake process. You will guide prospective patients through admission with compassion, professionalism, and efficiency.

The role handles inbound and outbound calls, verifies insurance, coordinates intake logistics, and maintains CRM records, escalating complex cases as needed.