Compassionate Behavioral Health Admissions Specialist

Paycom; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Meadows Behavioral Health in Phoenix, AZ, is hiring a mid-level admissions team member to deliver exceptional customer service during the intake process. You will connect individuals and families with behavioral health treatment services and guide prospective patients through the admissions path with compassion and efficiency.

Responsibilities include handling inbound and digital inquiries, verifying benefits, coordinating logistics, and maintaining CRM records.

Qualifications

• High school diploma or GED required; Bachelor's preferred.
• 1-2 years in healthcare, behavioral health, or admissions call center.
• Knowledge of behavioral health services and levels of care.
• Strong communication and interpersonal skills.
• Proficiency with CRM systems, preferably Salesforce.

Responsibilities

• Answer inbound and digital inquiries with professionalism and empathy.
• Collect caller information and determine next steps.
• Identify admission criteria and guide to appropriate level of care.
• Facilitate admission process for eligible callers.
• Maintain accurate CRM records and coordinate admissions with internal teams.
• Provide information about facilities and company policies.
• Ensure privacy compliance and document all interactions.

Skills

Strong communication

Interpersonal skills

Empathy for distressed callers

CRM experience

Data entry accuracy

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Salesforce

Job description

Meadows Behavioral Health in Phoenix, AZ, is hiring a mid-level admissions team member to deliver exceptional customer service during the intake process. You will connect individuals and families with behavioral health treatment services and guide prospective patients through the admissions path with compassion and efficiency.

Responsibilities include handling inbound and digital inquiries, verifying benefits, coordinating logistics, and maintaining CRM records.