Admission Specialist / Intake Coordinator

Citizensbehavioralhealth; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

PTO and paid holidays

Professional development opportunities

Continuing education support

Job summary

Citizens Behavioral Health in Raleigh, NC seeks an Admission Specialist / Intake Coordinator to be the first point of contact for prospective clients, families, and referral sources, guiding them through the intake process for PHP and IOP services.

The role coordinates communication between clients, clinical staff, and administrative teams, ensures accurate documentation, verifies eligibility, and maintains secure electronic records.

Qualifications

• High school diploma or GED required; bachelor’s preferred in a related field.
• Minimum 2 years in healthcare admissions, intake coordination, or behavioral health.
• Strong customer service, communication, and organizational abilities.
• Experience with EHR and administrative systems.
• Bilingual candidates encouraged.

Responsibilities

• Serve as first contact for prospective clients and families.
• Screen, schedule, and coordinate intake assessments.
• Verify insurance eligibility and assist with authorizations.
• Maintain accurate client records in EHR and ensure compliance.
• Collaborate with clinical, billing, and staff to support admissions.
• Provide excellent customer service throughout the intake process.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Multitasking

Team collaboration

Education

Bachelor’s Degree in Psychology, Social Work, Human Services, Healthcare Administration, or related field

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Administrative systems

Job description

Admission Specialist / Intake Coordinator

Citizens Behavioral Health provides behavioral health services through our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) for adults and youth. We are committed to helping individuals and families access timely, compassionate, and high-quality care when they need it most.

We are seeking a dedicated Admission Specialist / Intake Coordinator to serve as the first point of contact for prospective clients, families, referral sources, and community partners. This role plays a critical part in ensuring a smooth, supportive, and efficient admission experience.

Position Summary

The Admission Specialist / Intake Coordinator manages the intake and admissions process from initial inquiry through program enrollment. This position coordinates communication between clients, families, referral sources, clinical staff, and administrative teams to help individuals access appropriate services while maintaining accurate documentation and operational efficiency.

Key Responsibilities

Intake & Client Screening

• Respond to inquiries from prospective clients, families, healthcare providers, schools, and community referral sources.
• Conduct preliminary screenings and gather information regarding treatment needs and service eligibility.
• Schedule intake appointments and coordinate admission assessments.
• Provide clear information regarding program services, expectations, and available treatment options.
• Support individuals and families throughout the admission process with professionalism and compassion.

Insurance Verification & Authorization Support

• Verify insurance eligibility and benefits for prospective clients.
• Assist with obtaining required authorizations and treatment approvals.
• Coordinate communication with insurance providers and payer organizations.
• Maintain accurate records related to insurance verification and authorization activities.
• Communicate admission status and financial information when appropriate.

Admission Coordination & Records Management

• Coordinate all admission documentation and onboarding requirements.
• Ensure intake forms, consents, and supporting documents are completed accurately.
• Create and maintain client records within electronic health record systems.
• Monitor admission, discharge, and census information.
• Maintain organized and secure client records in accordance with organizational standards.

Client & Family Support

• Provide excellent customer service throughout the intake process.
• Support clients and families during transitions into treatment services.
• Assist with referral coordination and community resource connections when appropriate.
• Maintain ongoing communication with referral sources and community partners.
• Help reduce barriers to treatment access through proactive follow-up and coordination.
• Collaborate with clinical, billing, and administrative staff to support admissions and program operations.
• Maintain accurate admission reports and operational tracking data.
• Participate in staff meetings, training activities, and process improvement initiatives.
• Support organizational goals related to service access and client engagement.

Required Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in Psychology, Social Work, Human Services, Healthcare Administration, or a related field preferred.
• Minimum 2 years of experience in healthcare admissions, intake coordination, patient access, or behavioral health services.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with electronic health records and administrative systems.
• Strong attention to detail and commitment to accuracy.

Preferred Qualifications

• Experience in behavioral health, mental health, substance use treatment, PHP, or IOP settings.
• Experience with insurance verification and authorization processes.
• Knowledge of healthcare admissions workflows and client intake procedures.
• Experience coordinating care with referral sources and community providers.
• Bilingual candidates are encouraged to apply.
• Health, Dental, and Vision Benefits
• Paid Time Off and Paid Holidays
• Professional Development Opportunities
• Continuing Education Support

Work Schedule

• Monday – Friday
• Standard Business Hours
• Occasional Flexibility for Client and Family Needs

As an Admission Specialist / Intake Coordinator, you will play a vital role in helping individuals access behavioral health services during important moments in their lives. Your ability to provide guidance, support, and coordination can make a lasting difference in a client’s treatment journey from the very first contact.

Citizens Behavioral Health is an Equal Opportunity Employer. We welcome compassionate, organized, and service-oriented professionals who are committed to helping individuals and families access quality behavioral health care.