Patient Access Rep - Admitting - Full Time 8 Hours Evening Shift (1:30 PM to 10 PM) (Union, Non-Exempt)

Keck Medicine of USC; Arcadia (CA); In loco; USD 29.000 - 48.000; Tempo pieno

Descrizione del lavoro

University of Southern California Arcadia Hospital is seeking a Patient Access Representative under the direction of the Admitting Manager. The role interview incoming patients, gather demographic, medical, and financial information, and produce a complete admission record for both inpatients and outpatients.

The position requires excellent communication, a strong customer service mindset, and the ability to work under pressure.

Competenze

• Minimum education: High School or equivalent.
• Minimum 2 years of customer service experience.
• Must read and write English without difficulty; must recognize numbers.
• Excellent communication and interpersonal skills.
• Preferred: medical terminology and spelling accuracy.
• Working knowledge of insurance reimbursement basics (Medicare/Medicaid/HMO/PPO).
• BLS Healthcare Provider certification or must obtain within 30 days of hire.
• MAB training to be obtained within 6 months of hire.

Mansioni

• Interview incoming patients (inpatient and outpatient) to obtain data for admission.
• Create a complete and accurate admission record with medical, demographic, and financial information.
• Answer inquiries related to admissions and collect deposits or payments.
• Interact with nursing units and ancillary departments.
• Provide directions to various areas within the hospital.

Conoscenze

Customer service

Work under pressure

English literacy

Communication skills

BLS certification

Formazione

High School diploma or equivalent

Basic Life Support (BLS) certification

MAB training within 6 months

Descrizione del lavoro

Under the direction of the Admitting Manager, the Patient Access Representative is responsible for interviewing incoming patients (inpatient and outpatient) to obtain all pertinent data for admission and produce a complete and accurate admission record. This includes medical record information, as well as demographic and financial related information. Is responsible for answering all inquiries related to admissions, collects deposits or payments, interacts with the nursing units and ancillary departments and provides directions to various areas within the hospital.

Pay Transparency

The hourly salary rate range for this position is $25.00 -$34.65. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

• Minimum Education: High School or equivalent
• Minimum Experience: 2 years Customer service skills.
• Minimum Skills: Ability and desire to work consistently under pressure in a hectic, high paced atmosphere.
• Must be able to read and write English without difficulty; must be able to recognize numbers.
• Must possess a high level of communication and interpersonal skills.
• Outstanding customer service.
• Required Certifications: Basic Life Support (BLS) Healthcare Provider from American Heart Association - Or must provide within 30 days of hire.
• Management of Assaultive Behavior - MAB New hires must obtain within 6 months of hire.
• Preferred Skills: Medical terminology and spelling accuracy.
• Working knowledge of insurance reimbursement, Medicare, Medi-Cal, HMO and PPO.