Admissions & Onboarding Specialist (Intake)

Renaissance Recovery; Newport Beach (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Renaissance Recovery is seeking an Admissions Coordinator in Newport Beach, CA to support new clients and families during intake. You will assist with screenings, verify insurance, and ensure a smooth transition into care, entering data in EMR (Kipu) and Zoho CRM.

This role serves as the first point of contact and helps coordinate admissions. Responsibilities include completing screenings, coordinating pre-authorizations, preparing documentation, and communicating client concerns to the clinical

Qualifications

• Minimum 1 year experience in admissions for drug/alcohol or behavioral health.
• Familiarity with EMR systems; Kipu experience a plus.
• Experience with Zoho CRM (preferred) or similar systems.
• Strong communication and organizational skills.

Responsibilities

• Respond to intake and inquiry calls.
• Complete admission screenings and gather client information.
• Enter data accurately into EMR (Kipu) and Zoho CRM.
• Verify insurance benefits and coordinate pre-authorizations.
• Prepare and manage all admission-related documentation.
• Communicate client concerns to the clinical team.
• Support client retention and satisfaction during onboarding.

Skills

Communication skills

Organizational skills

Independent worker

Problem-solving

Education

High school diploma or GED

Tools

Zoho CRM

Kipu EMR

Job description

Renaissance Recovery is seeking an Admissions Coordinator in Newport Beach, CA to support new clients and families during intake. You will assist with screenings, verify insurance, and ensure a smooth transition into care, entering data in EMR (Kipu) and Zoho CRM.

This role serves as the first point of contact and helps coordinate admissions. Responsibilities include completing screenings, coordinating pre-authorizations, preparing documentation, and communicating client concerns to the clinical