Admissions & Intake Specialist

Riverside Recovery Of Tampa; Tampa (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

Riverside Recovery seeks an Admissions Coordinator in Tampa to communicate program information and manage admissions processes from inquiry through intake. The role emphasizes fast response times, excellent customer service, and accurate CRM documentation in Salesforce.

You will assess clients for suitability, verify insurance benefits, greet new clients, and coordinate referrals with partner agencies while maintaining interdepartmental relationships and meeting census objectives.

Qualifications

• High school diploma or GED, or associates degree or higher in a related field preferred.
• 2-4 years' experience in a medical/healthcare or sales setting required; 5 years preferred.
• Must have analytical skills.
• Must have knowledge of insurance providers and services covered.
• Strong customer service experience in a professional office setting required.

Responsibilities

• Complete pre-assessments and obtain medical/clinical approval for all incoming clients.
• Greet new admissions and complete intake paperwork promptly.
• Maintain CRM documentation in-house; coordinate with referral partners.
• Respond to inbound calls promptly and manage admissions process from inquiry to intake.
• Attend departmental meetings and participate in ongoing training.

Skills

Analytical skills

Customer service

Insurance knowledge

Communication skills

Education

High school diploma or GED, or Associates degree or higher in Accounting, Psychology, Social Work, Health Care Administration or Business Administration preferred

Tools

Salesforce

Job description

Riverside Recovery seeks an Admissions Coordinator in Tampa to communicate program information and manage admissions processes from inquiry through intake. The role emphasizes fast response times, excellent customer service, and accurate CRM documentation in Salesforce.

You will assess clients for suitability, verify insurance benefits, greet new clients, and coordinate referrals with partner agencies while maintaining interdepartmental relationships and meeting census objectives.