Client Intake & Admissions Navigator

Newport Healthcare; Bethlehem (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Newport Healthcare is seeking an Intake Specialist to serve as the liaison between the Admissions Department and Program Staff, overseeing intake activities and admissions documentation. The role includes coordinating face-to-face assessments, generating EHR charts, and guiding clients and families through the admission process.

Qualified candidates typically have an associate degree or high school diploma with two years of customer service and prefer experience in admissions or behavioral

Qualifications

• Associate degree or high school diploma and two (2) years of customer service experience required.
• Bachelor’s degree preferred.
• Two years’ experience in Admission and/or behavioral health preferred.
• Two years residential treatment or inpatient experience preferred.

Responsibilities

• Act independently to recognize, acknowledge, and ensure clients engagement upon arrival.
• Establish rapport with clients, families, and other professionals.
• Facilitate all intake activities.
• Coordinate face-to-face assessments.
• Collect and ensure all admissions related paperwork is accurately completed.
• Generate EHR chart for all new admits.
• Conduct tours.
• Responsible for representing and introducing professionals, clients, and families to Newport Healthcare.
• Acclimate client into environment.
• Assist Admissions Department with over-the-phone assessments as needed.

Skills

Customer service

Communication

Education

Associate degree or high school diploma

Bachelor’s degree preferred

Job description

Newport Healthcare is seeking an Intake Specialist to serve as the liaison between the Admissions Department and Program Staff, overseeing intake activities and admissions documentation. The role includes coordinating face-to-face assessments, generating EHR charts, and guiding clients and families through the admission process.

Qualified candidates typically have an associate degree or high school diploma with two years of customer service and prefer experience in admissions or behavioral