Remote Admissions Specialist

Horizon Recovery LLC; Phoenix (AZ); Remote; USD 42,000 - 56,000; Full time

Job summary

Horizon Recovery LLC seeks an Admissions Coordinator to manage the frontline admissions process, serving as the first contact for individuals and families seeking treatment. This role requires urgency, empathy, accuracy, and professionalism in every interaction.

Responsibilities include intake screening, insurance verification, and coordinating admissions, transfers, and referrals. Maintain CRM records and stay aware of census and program capacity to ensure smooth operations.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Must be able to work flexible hours including early mornings, evenings, weekends, and holidays.
• Experience in behavioral health, healthcare intake, or related field preferred.

Responsibilities

• Handle inbound inquiries, referrals, and follow-ups with compassion and professionalism.
• Screen callers for admission criteria and coordinate admissions, transfers, and referrals.
• Collect and verify insurance information; explain benefits and financial responsibility to families.

Skills

Interpersonal communication

Multi-tasking

Organizational skills

Empathy

Professionalism

Follow-up

Voice communication

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

CRM software

Job description

Horizon Recovery LLC seeks an Admissions Coordinator to manage the frontline admissions process, serving as the first contact for individuals and families seeking treatment. This role requires urgency, empathy, accuracy, and professionalism in every interaction.

Responsibilities include intake screening, insurance verification, and coordinating admissions, transfers, and referrals. Maintain CRM records and stay aware of census and program capacity to ensure smooth operations.