Admissions Intake Specialist — Calm Crisis & Customer Care

Pine Rest Christian Mental Health Services; Grand Rapids (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical plans

Vision plans

Dental plans

Wellness plans

PTO packages

Job summary

Pine Rest Christian Mental Health Services is seeking an Administrative Intake Support Specialist to assist intake, registration, and admission across Hospital and Residential Services. You will handle phone triage, crisis calls, patient reception, and paperwork coordination to ensure a smooth admission experience.

Role involves after‑hours coverage, collaboration with clinical teams, and maintaining compliance with policies.

Qualifications

• Associate’s Degree or equivalent combination of education and experience required; Bachelor’s Degree preferred.
• Strong verbal communication, customer service, and interpersonal skills.
• Ability to collaborate with multidisciplinary teams and diverse populations.
• Proficiency with electronic systems and multiple software applications.
• Strong organizational, analytical, and problem‑solving skills.

Responsibilities

• Conduct phone triage and intake for admission referrals.
• Handle crisis calls professionally to determine next steps.
• Orient patients to the assessment and admission process and complete paperwork.
• Perform patient registration and insurance verification.
• Manage switchboard operations and after‑hours answering services.
• Collaborate with internal departments and multidisciplinary teams.
• Monitor and review program data for quality improvement.
• Participate in meetings and staff training for intake processes.
• Maintain up‑to‑date knowledge of policies and regulations.
• Promote a customer‑friendly, recovery‑focused environment.

Skills

Verbal communication

Customer service

Interpersonal skills

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

Software applications

Electronic systems

Job description

Pine Rest Christian Mental Health Services is seeking an Administrative Intake Support Specialist to assist intake, registration, and admission across Hospital and Residential Services. You will handle phone triage, crisis calls, patient reception, and paperwork coordination to ensure a smooth admission experience.

Role involves after‑hours coverage, collaboration with clinical teams, and maintaining compliance with policies.