Crisis Access Specialist — 24/7 Intake & Stabilization

Highland Rivers Behavioral Health; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Flexible Benefits

Retirement Plan

Paid Time Off

Public Student Loan Forgiveness

NHSC loan forgiveness

Clinical supervision for licensure

Job summary

Highland Rivers Behavioral Health is seeking an Access Specialist to join the Crisis Service Center. This role handles intake paperwork for psychiatric stabilization and medical detox, ensuring timely processing and proper routing of individuals to the appropriate level of observation.

The position operates within a 24/7 crisis environment, emphasizing confidentiality, HIPAA compliance, and coordinated communication with internal and external stakeholders to facilitate smooth admissions and

Responsibilities

• Complete intake paperwork for processing of individuals for assessment and/or admission.
• Complete Point of Entry in Carelogic and BHL to ensure accurate processing of individuals receiving services.
• Review/update BHL to ensure accurate daily census.
• Review/maintain daily census logs to ensure accuracy and completion (CSC, Temp Obs, and CSU).
• Answer phones professionally using established protocols.
• Work with a variety of internal and external customers.
• Respond to individual, staff, and third party inquires in person or by phone.
• Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.
• Other duties as assigned.

Job description

Highland Rivers Behavioral Health is seeking an Access Specialist to join the Crisis Service Center. This role handles intake paperwork for psychiatric stabilization and medical detox, ensuring timely processing and proper routing of individuals to the appropriate level of observation.

The position operates within a 24/7 crisis environment, emphasizing confidentiality, HIPAA compliance, and coordinated communication with internal and external stakeholders to facilitate smooth admissions and