Admissions & Enrollment Specialist—Student Success Advocate

Tidewater Community College; Chesapeake (VA); On-site; USD 35,000 - 42,000; Full time

Job summary

Tidewater Community College has served South Hampton Roads for 50 years and now seeks an Admissions and Enrollment Specialist to support student success from application through enrollment. The role emphasizes accurate domicile determinations, data integrity in PeopleSoft and Perceptive Content, and excellent customer service to students and families.

Based on policies and procedures, you will collaborate across departments, handle records, and contribute to streamlined processes while

Qualifications

• Knowledge of admissions, enrollment, and student records in higher education.
• Familiarity with VCCS, TCC, FERPA, and related policies and procedures.
• Knowledge of PeopleSoft, Perceptive Content, Microsoft Office, and other SIS/doc management systems.
• Strong customer service and professional communication across channels.
• Effective problem solving to address admissions and enrollment issues.
• Strong attention to detail in reviewing applications and data entry.
• Handling confidential information per FERPA and institutional guidelines.
• Strong interpersonal skills for teamwork and collaboration.
• Independent domicile determinations based on guidelines.
• Maintain records, scan/link documents, and manage data across systems.
• Manage multiple tasks in a fast-paced environment.
• Provide welcoming, supportive environment for prospective and current students.

Responsibilities

• Support student success by providing accurate, student-centered assistance throughout admissions, enrollment, and records processes.
• Evaluate domicile applications and maintain data in relevant systems.
• Interpret and communicate college/state policies to students and families.
• Deliver high-quality customer service to students, families, and campus stakeholders.
• Participate in outreach, training, and departmental initiatives; collaborate to ensure efficient operations.
• Perform essential office duties including mail, documents, and records management.

Skills

Admissions & enrollment processes

FERPA policies & procedures

PeopleSoft & Perceptive Content

Microsoft Office

Customer service

Problem solving

Attention to detail

Confidential data handling

Interpersonal skills

Data management across systems

Multi-tasking in fast-paced env

Flexible scheduling incl. evenings/ wk

Welcoming student support

Tools

PeopleSoft

Perceptive Content

Microsoft Office

Job description

Tidewater Community College has served South Hampton Roads for 50 years and now seeks an Admissions and Enrollment Specialist to support student success from application through enrollment. The role emphasizes accurate domicile determinations, data integrity in PeopleSoft and Perceptive Content, and excellent customer service to students and families.

Based on policies and procedures, you will collaborate across departments, handle records, and contribute to streamlined processes while