Student Success Admissions Specialist

Tidewater Community College; Portsmouth (VA); On-site; USD 35,000 - 42,000; Full time

Job summary

Tidewater Community College in Portsmouth seeks an Admission and Enrollment Specialist to support students through admissions, enrollment, and records processes. You will evaluate domicile documentation, maintain data in PeopleSoft and Perceptive Content, and explain college policies to students and families.

You will provide accurate information, deliver high-quality customer service, and participate in outreach and departmental initiatives, coordinating with colleagues to ensure smooth

Qualifications

• Knowledge of admissions, enrollment, and student records processes within a higher education environment.
• Familiarity with VCCS, TCC, FERPA, and related state and institutional policies and procedures.
• Knowledge of PeopleSoft, Perceptive Content, Microsoft Office, and other student information or document management systems.
• Strong customer service skills with the ability to communicate clearly, courteously, and professionally across phone, email, online, and in-person interactions.
• Effective problem solving skills to address admissions and enrollment issues and coordinate solutions with other departments.
• Strong attention to detail when reviewing applications, processing documents, and updating databases.
• Skilled in handling confidential and sensitive information in accordance with FERPA and institutional guidelines.
• Strong interpersonal skills to support collaborative teamwork within the department and across the college.
• Ability to make independent, accurate domicile determinations based on established guidelines.
• Ability to maintain accurate records, scan and link documents, and manage data within multiple systems.
• Ability to handle multiple tasks in a fast paced environment while maintaining professionalism and accuracy.
• Ability to work flexible schedules, including rotating evenings and occasional weekends, as needed.
• Ability to provide a welcoming, supportive environment for prospective and current students.

Responsibilities

• Evaluates domicile applications and maintains accurate data in PeopleSoft and Perceptive Content.
• Interprets and communicates college and state policies to students, families, and campus stakeholders.
• Delivers high-quality customer service and participates in outreach, training, and departmental initiatives.
• Collaborates with colleagues to ensure efficient operations and performs essential office duties such as mail, documents, and records management.
• Supports admissions and enrollment processes in alignment with VCCS and TCC guidelines.

Skills

Admissions knowledge

Student records experience

PeopleSoft familiarity

FERPA knowledge

Customer service

Data entry

Tools

PeopleSoft

Perceptive Content

Microsoft Office

Job description

Tidewater Community College in Portsmouth seeks an Admission and Enrollment Specialist to support students through admissions, enrollment, and records processes. You will evaluate domicile documentation, maintain data in PeopleSoft and Perceptive Content, and explain college policies to students and families.

You will provide accurate information, deliver high-quality customer service, and participate in outreach and departmental initiatives, coordinating with colleagues to ensure smooth