Admissions Engagement Specialist

Massachusetts General Hospital; Boston (MA); Hybrid; USD 49,000 - 69,000; Full time

Job summary

Massachusetts General Hospital seeks an Admissions Engagement Coordinator to connect with prospective students, educate on programs, and guide applicants through the process. You will manage outreach, track outcomes in admissions systems, and collaborate with the Assistant Directors of Admissions.

Ideal candidates bring a Bachelor's Degree, 2+ years of related experience, and comfort with CRM/tools used in admissions.

Qualifications

• Bachelor's Degree required.
• 2 years related work experience preferred.
• Prior experience in a university, college, or sales setting preferred.
• Proficiency with technology tools used in admissions (e.g., centralized application services, student information systems, CRM).

Responsibilities

• Serve as the primary initial contact for prospective students via inbound inquiries and proactive outreach.
• Educate and counsel prospective students on programs, requirements, and timelines.
• Represent the institution at recruitment events and partner activities.
• Maintain accurate records of interactions and recruitment outcomes in CRM/admissions systems.
• Deliver exceptional customer service and foster a welcoming admissions experience.

Skills

CRM experience

Customer service

Communication skills

Sales experience

Organizational skills

Proactive outreach

Education

Bachelor's Degree

Degree in related field preferred

Tools

CRM

Student Information Systems

Job description

Massachusetts General Hospital seeks an Admissions Engagement Coordinator to connect with prospective students, educate on programs, and guide applicants through the process. You will manage outreach, track outcomes in admissions systems, and collaborate with the Assistant Directors of Admissions.

Ideal candidates bring a Bachelor's Degree, 2+ years of related experience, and comfort with CRM/tools used in admissions.