Prospective Admissions Advocate

Massachusetts General Hospital; Boston (MA); Hybrid; USD 49,000 - 69,000; Full time

Job summary

Mass General Brigham seeks a proactive Admissions Coordinator to engage prospective students across multiple channels, educate on programs and timelines, and guide inquiries toward application starts. The role includes representing the university at regional events and maintaining CRM records.

Hybrid work location at 100 First Avenue, with a 40-hour work week. Strong communication and customer service skills, plus familiarity with admissions systems, are essential.

Qualifications

• Bachelor's degree required.
• 2–3 years related work experience preferred.
• Experience in a university/college setting preferred.
• Experience with admissions tools like CRM and SIS preferred.
• Strong interpersonal and customer service skills for fast-paced environments.
• Sales experience preferred.

Responsibilities

• Serve as the primary initial contact for prospective students, responding to inquiries and outreach.
• Educate and counsel prospective students on programs, timelines, and prerequisites.
• Represent the institution at recruitment events and community outreach activities.
• Translate engagement into meaningful application start metrics.
• Maintain accurate records of interactions in CRM and admissions systems.
• Provide responsive, welcoming, and supportive admissions experiences.

Skills

Interpersonal skills

Customer service

Sales experience

Communication

Time management

Problem solving

Education

Bachelor's degree

Tools

Admissions CRM

Student Information System

Job description

Mass General Brigham seeks a proactive Admissions Coordinator to engage prospective students across multiple channels, educate on programs and timelines, and guide inquiries toward application starts. The role includes representing the university at regional events and maintaining CRM records.

Hybrid work location at 100 First Avenue, with a 40-hour work week. Strong communication and customer service skills, plus familiarity with admissions systems, are essential.