Assistant Director, Student Admissions

The Chronicle Of Higher Education, Inc.; Boston (MA); Hybrid; USD 58,000 - 85,000; Full time

Job summary

Mass General Brigham seeks an Admissions professional to guide prospective students through the application process, confirming the right program fit and coordinating with faculty as needed.

You will manage inquiries, drive yield through direct guidance, and staff events/webinars to support enrollment goals across multiple programs.

Qualifications

• Bachelor’s Degree required; higher education administration preferred.
• 3-5 years of experience in student admissions or academic administration.

Responsibilities

• Manage all admissions-related advising through email, meetings, and by phone through final enrollment.
• Cultivate relationships with prospective students through counseling and high level customer service.
• Link inquiries to academic departments and admissions staff according to program frameworks.
• Address applicant questions to support yield and enrollment goals.
• Organize outreach events, campus tours, and information sessions (virtual and in person).
• Maintain accurate applicant records and contribute to enrollment reporting and forecasting.

Skills

Admissions processes

Communication

Data analysis

Time management

Public speaking

CRM systems

Education

Bachelor’s degree

Higher Education Administration

Tools

CRM platforms

Student Information Systems

Centralized application systems

Job description

Mass General Brigham relies on a wide range of professionals,including doctors, nurses, business people, tech experts,researchers, and systems analysts to advance our mission. As anot-for-profit, we support patient care, research, teaching, andcommunity service, striving to provide exceptional care. We believethat high-performing teams drive groundbreaking medical discoveriesand invite all applicants to join us and experience what it meansto be part of Mass General Brigham.

Job Summary

Assist prospective students through the application process,confirming they are applying to the right program for them.Directly answer prospective student questions, with faculty supportonly where appropriate. Identify and follow through on stalledapplications. Congratulate acceptances and work to get to depositby answering questions and/or directing questions to programleadership only where appropriate. Staff programmaticevents/webinars or grouped programmatic public speakingevents.

Qualifications

Education
Bachelor's Degree Higher Education Administration required orBachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
No

Experience:
Experience in student admissions or academic administration 3-5years required

Knowledge, Skills and Abilities

• Strong understanding of admissions processes, policies, and bestpractices.
• Excellent communication and interpersonal skills to engageeffectively with applicants, staff, and faculty.
• Ability to analyze data and use insights to optimize admissionsstrategies.
• Proficiency in organizational and time management skills tohandle multiple priorities.
• Commitment to promoting a fair admissions process.
• Problem-solving skills to address applicants and accepted studentchallenges in a dynamic environment.
• Strong interpersonal communication skills (including publicspeaking skills.
• Experience working with CRM platforms, student informationsystems, and centralized application systems preferred.
• Experience presenting to diverse audiences and facilitatingrecruitment events preferred.
• Experience supporting enrollment growth initiatives and managingprospective student pipelines preferred.

Additional Job Details (if applicable)

Essential Functions (Key Roles & Responsibilities):

• Manage all admissions-related advising through email, meetingsand by phone focusing on the application submit through finalenrollment stage of the funnel (including acceptance anddeposit).
• Cultivate and build relationships with prospective studentsthrough counseling and provide a high-level of customerservice.
• Establish linkages between inquiries and applicants to academicdepartments, admissions staff, and other IHP departments whenappropriate and based on programmatic frameworks.
• Problem-solve all student-specific issues related to theapplication process, focusing on accepted student questionsdirectly impacting yield rate.
• Organizes and participates in outreach events, campus tours,and information sessions (virtual and in person) to support theenrollment funnel.
• Responsible for direct student recruitment and yield activitiesto support enrollment goals and growth while aligning with acentralized admissions model
• Meets or exceeds KPIs as outlined below and weekly productivitymetrics as determined by admissions leadership and SLAs, updatedannually.
• Staff programmatic events/webinars or grouped programmaticpublic speaking and student recruitment events.
• Consistently meet or exceed student satisfaction and customerservice measures.
• Maintain accurate applicant records within admissions and CRMsystems, monitor recruitment metrics, and contribute to enrollmentreporting, forecasting, and continuous process improvementinitiatives.
• Key Performance Indicators:
  • Application Completion Rate
  • Accept to deposit rate (Yield)
  • Event Metrics: Attendance and event intended outcomes(application completion, or yield rate)
  • Meet or Exceed Enrollment goals for designated programs

Qualifications (degree, work experience)

Bachelor’s Degree Required, high education administrationpreferred.

3-5 years of experience in student admissions or academicadministration.

This role requires regular travel to recruitment events and partnerlocations. Candidates must have reliable transportation and be ableto travel independently throughout the assigned territory.

Knowledge, Skills, and Abilities:

• Strong understanding of admissions processes, policies, andbest practices.
• Excellent communication and interpersonal skills to engageeffectively with applicants, staff, faculty and communitymembers.
• Ability to analyze data and use insights to optimize admissionsstrategies.
• Proficiency in organizational and time management skills tohandle multiple competing priorities.
• Commitment to promoting a fair and equitable admissionsprocess.
• Problem-solving skills to address applicants and acceptedstudent challenges in a dynamic environment.
• Strong interpersonal communication skills (including publicspeaking skills).
• Experience working with CRM platforms, student informationsystems, and centralized application systems preferred.
• Experience presenting to diverse audiences and facilitatingrecruitment events preferred.
• Experience supporting enrollment growth initiatives andmanaging prospective student pipelines preferred.

Remote Type

Hybrid

Work Location

100 First Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$58,136.00 - $84,656.00/Annual

Grade

6

EEO Statement:

1700 The MGH Institute of Health Professions, Inc. is an EqualOpportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color,religious creed, national origin, sex, age, gender identity,disability, sexual orientation, military service, geneticinformation, and/or other status protected under law. We willensure that all individuals with a disability are provided areasonable accommodation to participate in the job application orinterview process, to perform essential job functions, and toreceive other benefits and privileges of employment. To ensurereasonable accommodation for individuals protected by Section 503of the Rehabilitation Act of 1973, the Vietnam Veteran’sReadjustment Act of 1974, and Title I of the Americans withDisabilities Act of 1990, applicants who require accommodation inthe job application process may contact Human Resources at(857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines whateffective leadership “looks like” by specifying which behaviors aremost critical for successful performance at each job level. Theframework is comprised of ten competencies (half People-Focused,half Performance-Focused) and are defined by observable andmeasurable skills and behaviors that contribute to workplaceeffectiveness and career success. These competencies are used toevaluate performance, make hiring decisions, identify developmentneeds, mobilize employees across our system, and establish a strongtalent pipeline.