Admissions Coordinator

Mass General Brigham; Boston (MA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Mass General Brigham seeks a patient admissions coordinator to welcome patients and collect their personal and medical information, helping determine admission eligibility and reviewing benefits. This role coordinates admissions with providers, insurers and families, while ensuring data accuracy in the system.

Hybrid work arrangement in the Boston area is available. The position requires strong communication, attention to detail, and knowledge of insurance processes, with education options

Qualifications

• Associate’s degree preferred; or high school diploma with healthcare admissions experience.
• Medical terminology and insurance processes knowledge expected.
• Strong communication and organizational abilities required.

Responsibilities

• Greet patients and collect personal and medical information for admission.
• Review admission requests for eligibility and appropriateness.
• Document information in the system with completeness and accuracy.
• Coordinate admissions with providers, insurers and other parties.
• Verify insurance coverage and resolve related issues with patients.
• Assist patients and families with questions about the admissions process.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Multitasking

Medical terminology

Insurance processes

Education

Associate’s Degree Healthcare Administration

Associate’s Degree Business Administration

High School Diploma or Equivalent

Tools

Computer proficiency

Job description

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for both welcoming patients and collecting their personal and medical information. Helps to determine whether the patient will be admitted. Review patients’ medical benefits and financial responsibility forms. May also arrange services for patients, such as transportation.

Does this position require Patient Care? No

Essential Functions

• Communicate with patients, families and healthcare providers to gather required information for admission.
• Review and evaluate patient admission requests to ensure eligibility and appropriateness for admission.
• Documents patients personal and medical information in the system ensuring all necessary information is completed and approved prior to admission.
• Coordinate patient admissions with health care providers, insurance companies and other relevant parties.
• Verify insurance coverage and work with patients and families to resolve any issues related to insurance.
• Assist patients and families with any question or concerns related to the admissions process.

Qualifications

Education

Associate’s Degree Healthcare Administration preferred or Associate’s Degree Business Administration preferred or High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

hospital admissions/healthcare admissions/Patient registration/Patient scheduling/Patient referrals experience 0-1 year preferred

Knowledge, Skills and Abilities

• Computer proficiency required.
• Highly developed communications and interpersonal skills working with various populations required.
• Excellent attention to detail.
• Strong organizational and multitasking abilities.
• Knowledge of medical terminology and insurance processes.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

300 First Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.