Admissions Engagement Coordinator

Massachusetts General Hospital; Boston (MA); Hybrid; USD 49,000 - 69,000; Full time

Job summary

Mass General Brigham seeks a proactive Admissions Coordinator to engage prospective students across multiple channels, educate on programs and timelines, and guide inquiries toward application starts. The role includes representing the university at regional events and maintaining CRM records.

Hybrid work location at 100 First Avenue, with a 40-hour work week. Strong communication and customer service skills, plus familiarity with admissions systems, are essential.

Qualifications

• Bachelor's degree required.
• 2–3 years related work experience preferred.
• Experience in a university/college setting preferred.
• Experience with admissions tools like CRM and SIS preferred.
• Strong interpersonal and customer service skills for fast-paced environments.
• Sales experience preferred.

Responsibilities

• Serve as the primary initial contact for prospective students, responding to inquiries and outreach.
• Educate and counsel prospective students on programs, timelines, and prerequisites.
• Represent the institution at recruitment events and community outreach activities.
• Translate engagement into meaningful application start metrics.
• Maintain accurate records of interactions in CRM and admissions systems.
• Provide responsive, welcoming, and supportive admissions experiences.

Skills

Interpersonal skills

Customer service

Sales experience

Communication

Time management

Problem solving

Education

Bachelor's degree

Tools

Admissions CRM

Student Information System

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.

We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Provide first level connection with all inbound, and outbound, lead inquiries to connect, qualify, and source potential applicants.

Connect with potential applicants who have submitted inquiries and application starts to educate potential applicants of program resources.

Provide program education to potential applicants to ensure they apply to the right program and understand the application process.

Direct next step, programmatic questions to Assistant Director of Admissions as appropriate.

Staff regional awareness events (largely MGB tabling).

Qualifications

• Education Bachelor's Degree Related Field of Study required
• Can this role accept experience in lieu of a degree? No
• Experience Related work experience 2-3 years preferred and Prior experience in a university or college setting 1-2 years preferred
• Knowledge, Skills and Abilities - Proficiency with technology tools used in admissions preferred. Included but not limited to centralized application services, student information systems and CRM.
• - Strong interpersonal and customer service skills with the ability to provide timely, accurate, and student-centered support in a fast-paced environment.
• - Sales experience preferred.
• - Excellent verbal, written and interpersonal skills to effectively communicate complex information.
• - Strong organizational and time-management and problem-solving skills with the ability to independently manage outreach activities.
• - Ability to take initiative and motivation to consistently meet or exceed productivity expectations and service-level agreements.

Additional Job Details (if applicable)

Mass General Brigham University of Health Professions

Essential Functions (Key Roles & Responsibilities)

• Serve as the primary initial contact for prospective students by responding to inbound inquiries and conducting proactive outreach to prospective applicants through phone, email, text messaging, and virtual communication platforms.
• Educate and counsel prospective students regarding academic programs, admissions requirements, application timelines, prerequisite expectations, using provided institutional resources while escalating complex or program-specific inquiries to Assistant Directors, Admissions.
• Represent the institution at recruitment and awareness events, including community outreach activities, regional recruitment programs, informational sessions, healthcare system events, career fairs, and other engagement opportunities designed to generate prospective student interest.
• Translate first level connection to meaningful application start outcome metrics
• Maintain accurate and timely records of prospective student interactions, communication activities, recruitment outcomes, and applicant progress within customer relationship management (CRM) and admissions systems.
• Deliver exceptional customer service by establishing positive relationships with prospective students, providing responsive communication, and ensuring a welcoming and supportive admissions experience.
• Provide continuous and as-needed feedback to enrollment marketing and admissions leadership related to content shared with prospective students to adjust and improve lifecycle messaging and content marketing to prospective students.

Key Performance Indicators

• Speed to lead- 80% within 2 business days, 100% within 5 business days.
• Contact Rate- 30 meaningful connections per day
• Application Start Rate
• Application Start to Complete Rate
• Event lead rate defined as 5 leads per event

Qualifications (degree, work experience)

Bachelor’s Degree Required 2 years related work experience preferred Prior experience in a university, college, or sales setting preferred.

Knowledge, Skills, and Abilities

• Proficiency with technology tools used in admissions preferred. Included but not limited to centralized application services, student information systems and CRM.
• Strong interpersonal and customer service skills with the ability to provide timely, accurate, and student-centered support in a fast-paced environment.
• Sales experience preferred.
• Excellent verbal, written and interpersonal skills to effectively communicate complex information.
• Strong organizational and time-management and problem-solving skills with the ability to independently manage outreach activities.
• Ability to take initiative and motivation to consistently meet or exceed productivity expectations and service-level agreements.

Remote Type

Hybrid Work Location 100 First Avenue

Scheduled Weekly Hours

40

Employee Type

Regular Work Shift Day (United States of America) Pay Range $48,547.20 - $69,409.60/Annual Grade 5

Compensation & Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1700 The MGH Institute of Health Professions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.